"Can not access the Google My Business account" error

[Vlad Kuznetsov]

Hi,

I have a situation that I cannot explain.

I have create an account for my client and linked it to my managing account.

I was able to access it using my managing account credentials. 

But since some time back I have not able to get access to it. Instead, I am getting this `forbidden` exception:

Can not access the Google My Business account [403] Errors [ Message[Can not access the Google My Business account] Location[ - ] Reason[forbidden] Domain[global] ]

This is very puzzling. Not me nor the client have been making any changes to this account. 

Could you please take a look?

Thanks,

Vlad

[Vlad Kuznetsov]

Small addendum:

I am able to get access to this account successfully via API.

The error above occurs only when I attempt to update the account by calling `Accounts.Update(ManagingAccountId, merchantAccountId);`

[Vlad Kuznetsov]

I see now that the customer actually connected this merchant account to their GMB account and this fact prevents me from updating their account. Is this normal behaviour?

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thanks for reaching out. So we can get a better idea of the issue, would you mind sending us a screenshot of any errors? Can you also clarify if you are using the Google My Business API or the Ads / AdWords APIs?

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

ref:_00D1U1174p._5004Q2FYLiV:ref

[Vlad Kuznetsov]

Hi Matt, 

Thanks for replying!

I cannot provide a screenshot, the error that I see is in the log only and it is in the original post. 

I am using Google Ads API (V6) (the code is in the second post).

Thank you,

Vlad.

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thanks for clarifying that. I do not see a log file attached in any of the posts -- would you mind sending us the complete request and response logs associated with this error?

[Vlad Kuznetsov]

Apologies for the confusion. Only errors go into the log. There are no request or responses that are logged.

Can not access the Google My Business account [403] 

Errors [ 

  Message [   Can not access the Google My Business account  ] 

  Location[ - ] 

  Reason[forbidden] 

  Domain[global] 

]

the call stack is 

 at Google.Apis.Requests.ClientServiceRequest`1.ParseResponse(HttpResponseMessage response) 

 at Google.Apis.Requests.ClientServiceRequest`1.ExecuteAsync(CancellationToken cancellationToken) 

 at Google.Apis.Requests.ClientServiceRequest`1.ExecuteAsync()

the method at fault

Accounts.Update(ManagingAccountId, merchantAccountId);

Hope this helps,

Vlad.

[Google Ads API Forum Advisor Prod]

Hi Vlad,

Thank you for the reply. I work with Matt and let me provide support to your concern.

I am afraid that I would not be able to check the issue because it is not yet clear what API you are using. With this, I would like to ask what API that you used when this error occurred so that I can route you to the more equipped team that can provide support.

Regards,

Ernie John Blanca Tacata Google Ads API Team

ref:_00D1U1174p._5004Q2FYLiV:ref