Couple of issues with our API

[advis...@gmail.com]

Good afternoon,

We've suddenly received a couple of errors with our API for a number of clients and were looking for some clarification on best-practices for clearing up these issues.

Issue 1 (we thought had resolved this issue by logging each of our client accounts out then re-logging in and syncing -- worked for ~3 weeks before starting to fail again): 

Note- this is for all parts of the API, not just ads.

"error" : "invalid_grant"

Trace: #0 /var/www/app/vendor/Google/Api/Ads/Common/Util/SimpleOAuth2Handler.php(98): SimpleOAuth2Handler->MakeRequest('https://account...', Array)

#1 /var/www/app/vendor/Google/Api/Ads/Common/Util/OAuth2Handler.php(113): SimpleOAuth2Handler->RefreshAccessToken(Array)

#2 /var/www/app/vendor/Google/Api/Ads/Common/Lib/AdsSoapClient.php(513): OAuth2Handler->GetOrRefreshAccessToken(Array)

#3 /var/www/app/vendor/Google/Api/Ads/Common/Lib/AdsSoapClient.php(216): AdsSoapClient->GenerateHttpHeaders()

#4 /var/www/app/vendor/Google/Api/Ads/AdWords/v201506/AdGroupAdService.php(8262): AdsSoapClient->__soapCall('get', Array)

#5 /var/www/app/google/AdApi.php(30): AdGroupAdService->get(Object(Selector))

#6 /var/www/app/google/GoogleBase.php(130): AdApi->getAdsCached()

#7 /var/www/app/google/AdApi.php(16): GoogleBase->getData(Object(AdApi), 'getAdsCached', 'ads')

#8 /var/www/app/routes/adwords.php(112): AdApi->get()

#9 [internal function]: {closure}()

#10 /var/www/app/vendor/Slim/Route.php(468): call_user_func_array(Object(Closure), Array)

#11 /var/www/app/vendor/Slim/Slim.php(1338): Slim\Route->dispatch()

#12 /var/www/app/vendor/Slim/Middleware/Flash.php(85): Slim\Slim->call()

#13 /var/www/app/vendor/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash->call()

#14 /var/www/app/middleware/JsonApiMiddleware.php(136): Slim\Middleware\MethodOverride->call()

#15 /var/www/app/middleware/Authorization.php(273): JsonApiMiddleware->call()

#16 /var/www/app/vendor/Slim/Slim.php(1283): Authorization->call()

#17 /var/www/html/index.php(45): Slim\Slim->run()

#18 {main}

Issue 2:

Error: [AuthorizationError.USER_PERMISSION_DENIED @ ; trigger:'<null>']

URL: /adwords/adset/stats

Trace: #0 /var/www/app/vendor/Google/Api/Ads/Common/Lib/AdsSoapClient.php(233): SoapClient->__soapCall('get', Array, NULL, Array, Array)

#1 /var/www/app/vendor/Google/Api/Ads/AdWords/v201506/AdGroupCriterionService.php(10215): AdsSoapClient->__soapCall('get', Array)

#2 /var/www/app/google/AdSetApi.php(135): AdGroupCriterionService->get(Object(Selector))

#3 /var/www/app/google/GoogleBase.php(130): AdSetApi->getAdSetSettingsCached()

#4 /var/www/app/google/AdSetApi.php(100): GoogleBase->getData(Object(AdSetApi), 'getAdSetSetting...', 'ad_set_settings')

#5 /var/www/app/google/AdSetApi.php(192): AdSetApi->getAdSetSettings()

#6 /var/www/app/google/AdSetApi.php(54): AdSetApi->ParseAdSetSettings()

#7 /var/www/app/routes/adwords.php(96): AdSetApi->getAdSetStats('false')

#8 [internal function]: {closure}()

#9 /var/www/app/vendor/Slim/Route.php(468): call_user_func_array(Object(Closure), Array)

#10 /var/www/app/vendor/Slim/Slim.php(1338): Slim\Route->dispatch()

#11 /var/www/app/vendor/Slim/Middleware/Flash.php(85): Slim\Slim->call()

#12 /var/www/app/vendor/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash->call()

#13 /var/www/app/middleware/JsonApiMiddleware.php(136): Slim\Middleware\MethodOverride->call()

#14 /var/www/app/middleware/Authorization.php(273): JsonApiMiddleware->call()

#15 /var/www/app/vendor/Slim/Slim.php(1283): Authorization->call()

#16 /var/www/html/index.php(45): Slim\Slim->run()

#17 {main}

Issue 3:

Error: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.<init>(InternalApiErro]

URL: /adwords/adset/stats

Trace: #0 /var/www/app/vendor/Google/Api/Ads/Common/Lib/AdsSoapClient.php(233): SoapClient->__soapCall('get', Array, NULL, Array, Array)

#1 /var/www/app/vendor/Google/Api/Ads/AdWords/v201506/AdGroupCriterionService.php(10215): AdsSoapClient->__soapCall('get', Array)

#2 /var/www/app/google/AdSetApi.php(135): AdGroupCriterionService->get(Object(Selector))

#3 /var/www/app/google/GoogleBase.php(130): AdSetApi->getAdSetSettingsCached()

#4 /var/www/app/google/AdSetApi.php(100): GoogleBase->getData(Object(AdSetApi), 'getAdSetSetting...', 'ad_set_settings')

#5 /var/www/app/google/AdSetApi.php(192): AdSetApi->getAdSetSettings()

#6 /var/www/app/google/AdSetApi.php(54): AdSetApi->ParseAdSetSettings()

#7 /var/www/app/routes/adwords.php(96): AdSetApi->getAdSetStats('true')

#8 [internal function]: {closure}()

#9 /var/www/app/vendor/Slim/Route.php(468): call_user_func_array(Object(Closure), Array)

#10 /var/www/app/vendor/Slim/Slim.php(1338): Slim\Route->dispatch()

#11 /var/www/app/vendor/Slim/Middleware/Flash.php(85): Slim\Slim->call()

#12 /var/www/app/vendor/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash->call()

#13 /var/www/app/middleware/JsonApiMiddleware.php(136): Slim\Middleware\MethodOverride->call()

#14 /var/www/app/middleware/Authorization.php(273): JsonApiMiddleware->call()

#15 /var/www/app/vendor/Slim/Slim.php(1283): Authorization->call()

#16 /var/www/html/index.php(45): Slim\Slim->run()

#17 {main}

Cheers.

[Umesh Dengale]

Hello,

The AuthorizationError.USER_PERMISSION_DENIED means your OAuth credentials don't match clientCustomerId you specify. Basically, login you are using doesn't have access to the account you are trying to touch. BTW, this is covered here. Please re-do the OAuth flow (generate new refresh token) making sure you are logged in under a proper account(MCC account owner). Please check out OAuth2.0 PHP guide for more details. Please let us know if the issue is not resolved.

Regards,

Umesh, AdWords API Team.