Account status doesn't match

[Oktay Donmez]

According to the Google Ads UI my account is suspended. But in account settings page my account looks active. Also I can't serve campaign because of account is suspended. When I get account status (customer.status or customer_client.status) and campaign status from API everything looks fine. I want to see account status with API. Which one is correct and how can I get the account and campaign statuses correctly with API?

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to Google Ads API Forum.

Moving forward with your concern, in order for us to investigate further, can you provide us the complete request and response logs with the request-id generated on your end when you retrieved the status? This is so we can also check on our end as well and investigate further. You can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

For the client library, logging can be enabled by navigating to the Client libraries > Your client library (ex. .NET) > Logging documentation, which you can access from the Client Libraries guide.

Reference links included in this email:

• request: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request
• response: https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response
• request-id: https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id
• Client Libraries: https://developers.google.com/google-ads/api/docs/client-libs?hl=en

Regards,

Google Ads API Team

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