Facing "request_error: UNKNOWN" for Shopping Performance Reports

[Robert B]

I read in the Google Ads Status page that by now, reporting services should mostly be working again. However, we are facing an issue now when attempting to load shopping performance data for any of our customers:

{
  "errors": [
    {
      "error_code": {
        "request_error": "UNKNOWN"
      },
      "message": "The error code is not in this version."
    }
  ],
  "request_id": "m2THCycm9g7fiuIQ-93KRw"
}

These are the exact details of the request I was attempting:

{
  entity: 'shopping_performance_view',
  attributes: [],
  segments: [
    'segments.product_channel',
    'segments.product_feed_label',
    'segments.product_item_id',
    'segments.product_language'
  ],
  constraints: [],
  metrics: [
    'metrics.all_conversions',
    'metrics.all_conversions_from_interactions_rate',
    'metrics.all_conversions_value',
    'metrics.average_cpc',
    'metrics.clicks',
    'metrics.conversions',
    'metrics.conversions_value',
    'metrics.cost_micros',
    'metrics.cost_per_all_conversions',
    'metrics.cost_per_conversion',
    'metrics.cross_device_conversions',
    'metrics.ctr',
    'metrics.impressions',
    'metrics.value_per_all_conversions',
    'metrics.value_per_conversion'
  ],
  from_date: '2024-07-28',
  to_date: '2024-08-03'
}

Is this known behavior at the moment? The same request used to work in the past, I'm using Google Ads API v16.

Or is this what is meant with the sentence of your Status Page "For accounts affected by this issue, we are still working to restore reporting services for Report Editor and the Products tab.". Oddly however this error seems to occur with all accounts I've tested it.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Based on the provided logs, I understand that you are encountering the "UNKNOWN" error. I also noticed that you have provided incomplete logs. Please provide us with the complete API logs (request and response with request-id and request header) generated at your end.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEWTX:ref" (ADR-00260829)

Thanks,
 

Google Ads API Team

Register for the upcoming workshop: Performance Max and the Google Ads API!
 

[Stefan Zehr]

We receive the same error message when attempting to load shopping performance data. The error occured around the time of the outage on 02.08.24

[Ales Sturala]

Same error as well! The report is failing suddenly, worked fine for the past 1 year so it has to be a problem at Google's side.

[Ales Sturala]

Here is some more detail:

requestId=465K1mpGUpCQQfEPa2TMTQ

SELECT segments.product_brand, campaign.id, campaign.name, metrics.impressions, metrics.clicks, metrics.cost_micros, metrics.conversions, metrics.conversions_value, metrics.cost_per_conversion, campaign.status, ad_group.status FROM shopping_performance_view WHERE metrics.impressions > 0 AND metrics.cost_micros > 10000000 AND campaign.status = 'ENABLED' AND ad_group.status = 'ENABLED' AND segments.date BETWEEN '2024-02-05' AND '2024-08-05'

I can see this error in about 8100+ Google Ads accounts this morning.

A

[Yann KERVELLA]

Encountering the same issues as well on reports that were running since 2022...

[Richard Cutting]

Same here for us. About 6 accounts are working the rest give this error when we try to use the shopping performance view so it's definitely a problem at Googles end.

[Google Ads API Forum Advisor]

Hi,

I would like to inform you that our team is aware of this issue and we are currently working on it. Kindly refer to the Blog Post for more details.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEWTX:ref" (ADR-00260829)

Thanks,
 

Google Ads API Team

[Jian Hu]

same error for us, please explain how to fix

[Google Ads API Forum Advisor]

Hi,

Our engineering team is actively working on this issue, and one of my team members will reach out to you once we have an update. Meanwhile, your patience is highly appreciated. However, I would recommend you refer to this blog post for more information regarding this issue and ads.google.com/status dashboard for continued updates. 

This message is in relation to case "ref:!00D1U01174p.!5004Q02vEWTX:ref" (ADR-00260829)

Thanks,
 

Google Ads API Team

Register for the upcoming workshop: Performance Max and the Google Ads API!
 

[Ales Sturala]

It seems that it is working again (I only tested the shopping_performance_view report on https://gaql.app and it returns data now, while it was failing before).

cheers

[Google Ads API Forum Advisor]

Hi,

Glad to hear that your issue is resolved. If you have any more queries, please feel free to get back to us.