Google Ads failure details: authorization_error: The customer can't be used because it isn't enabled.

[John Lee]

I am currently trying to get all the child accounts for a manager account.

Request ID: mCqXs9CAU-CwEzP7x8tFMg

Error: Google Ads failure details: authorization_error: The customer can't be used because it isn't enabled.

I am using the php library and following the guide to get account hierarchies here: 

https://developers.google.com/google-ads/api/docs/account-management/get-account-hierarchy

I am passing the loginCustomerId

$googleAdsClient = (new GoogleAdsClientBuilder())->fromFile('../../Dashboard/php/google-ads-php/google_ads_php.ini')
->withOAuth2Credential($oAuth2Credential)
->withLoginCustomerId($loginCustomerId ?? $rootCustomerId)
->build();

I am using a basic access developer token and the manager account is active and not a testing account.

Any help would be appreciated, let me know if you need more information.

Thank you.

[John Lee]

I believe I solved this by adding an additional filter to the Customer Client query.

This filter removed non active or test accounts, which I am guessing caused the customer isn't enabled error.

Original Query:

$query = 'SELECT customer_client.client_customer, customer_client.level,'
. ' customer_client.manager, customer_client.descriptive_name,'
. ' customer_client.currency_code, customer_client.time_zone,'
. " customer_client.id FROM customer_client WHERE customer_client.level <= 1";

New Query

$query = 'SELECT customer_client.client_customer, customer_client.level,'
. ' customer_client.manager, customer_client.descriptive_name,'
. ' customer_client.currency_code, customer_client.time_zone,'
. " customer_client.id FROM customer_client WHERE customer_client.level <= 1 and customer_client.test_account != TRUE and customer_client.status = 'ENABLED'";

[Google Ads API Forum Advisor]

Hi John,

Thank you for reaching out to us.

Upon checking the error, it seems that it is related to CUSTOMER_NOT_ENABLED . Please note that it is not possible to make API requests against canceled / not enabled accounts unless you will reactivate it by following this guide .

You may also note that starting version 10 , you can indeed use the filters you provided to prevent including inactive accounts in your other API requests.

Best regards,

Heidi Google Ads API Team

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[Steven Zhang]

This is the correct solution.

[Google Ads API Forum Advisor]

Hi Steven,

Thank you for sharing this.

If you have further questions, please feel free to add those in this thread. Our team will be happy to assist and give support to you.

Regards,

Carmela Google Ads API Team

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