Local Services campaigns: call duration?

[Jeff Strome]

Hey there,

I was very excited to see in v10.1 that Local Services campaigns are now in general availability.  I am able to get data to come through when querying campaign resources.

My question: is there a way to get call duration to come through?  Specifically from the resource call_view, 'call_view.call_duration_seconds'?  Currently, call_view does not report where campaign.advertising_channel_type = 'LOCAL_SERVICES' .

I imagine this is working as intended given the documentation, however I would like to request that Local Services campaigns be available to query through call_view.

Thanks,

Jeff

[Google Ads API Forum Advisor]

Hi Jeff,

Thank you for raising this concern to the Google Ads API team.

Moving forward to your concern, "is there a way to get call duration to come through?  Specifically from the resource call_view, 'call_view.call_duration_seconds'?  Currently, call_view does not report where campaign.advertising_channel_type = 'LOCAL_SERVICES'.", kindly note that this is possible using the call_view report. You can fetch the call_view.call_duration_seconds field by just adding this field to the SELECT clause of your query / request. Also, with regards to adding the where campaign.advertising_channel_type = 'LOCAL_SERVICES' on your request, this is also possible. You can also use the call_view report here. 

Just to add, you can use Google Ads Query Builder for call_view report as it will help you on building and validating your query.

Also, could you provide the complete request and response logs with request ID and request header generated on your end when you can't retrieve the records or receiving empty results?

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Carmela Google Ads API Team

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