Google Ads - Please help -I can't log in to my google ads account

[Creacttivo]

Good morning

This is to request support

We are a marketing agency and last week it happened that one of our collaborators inadvertently removed access to the accounts we manage, at the moment we have carried out several actions:

1. We gave you a Google Ads account recovery
2. We talk through Google support from emails
3. We enter the help center in the forums

None of the previous actions have served, because we entered but the accounts still do not come out.

This request is very urgent because we are not managing the account and the client is requesting a review. Another important point would be that the only ones who had access is from our email

Thank you so much,
I look forward to your collaboration

[Google Ads API Forum Advisor]

Hi,

Welcome to the Google Ads API forum channel.

Kindly note that this channel is intended for Google Ads API specific concerns only. I suggest you reach out to the Google Ads product support team (https://support.google.com/google-ads/gethelp) for further assistance. Their team is better equipped to assist you with your concern.

Additionally, for this type of request (Google Ads (non-API)) in the future, please use this link (https://developers.google.com/google-ads/api/support) to file your issue directly. 

This message is in relation to case "ref:_00D1U1174p._5004Q2o7z8T:ref"

Thanks,
 

Google Ads API Team