No response from Google Ads API Basic Access request

[Philip Clark]

Requesting a followup on our application for Basic Access for Google Ads API:

Google Ads Manager Account (MCC) ID: 840-030-1256
Cases ID: 7-6760000035246 (Form to API Compliance team) and 0-0526000035458 (Initial application)
Access level: Basic API access

Zero confirmations or communications have been received.

[Philip Clark]

Could I please get a response on this?

[Philip Clark]

Could I please get a response?

[Philip Clark]

Requesting a response.

[Yeghor Petrychenko]

case ID 0-3499000035465 and ID 2-7311000035697
There is no confirmation or rejection. Is it possible to get any information on this issue?

[Google Ads API Forum Advisor]

Hi,

Thank you for contacting the Google Ads API support team.

After reviewing your concern, I understand that you have applied for the basic API access and are waiting for the response. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

@Compliance team, please confirm if you are able to assist in the below access request.

• Google Ads Manager Account (MCC) ID

Summary:
 
The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: Requested
• Cases ID:  0-3499000035465 and 2-7311000035697

• Access level: Basic API access

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qUILd:ref"

Thanks,
 

Google Ads API Team

[Yeghor Petrychenko]

case ID 0-3499000035465 and ID 2-7311000035697
There is no confirmation or rejection. Is it possible to get any information on this issue?

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[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that your issue is that you applied for API - Basic Access. Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. 

@Compliance team, please confirm if you are able to assist in the below access request. Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 271-878-5142

• Cases ID:  0-3499000035465 and 2-7311000035697
• Access level: Basic API access

Do reach out to the Google Ads API support team, for any queries related to the API. 

[Yeghor Petrychenko]

case ID 0-3499000035465 and ID 2-7311000035697
There is no confirmation or rejection. Is it possible to get any information on this issue?

my Google Ads Manager Account ID is  271-878-5142

--

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

Since the access requests are handled by the Google Ads API Compliance team, I would recommend you to reach out to the Google Ads Compliance team as they are better equipped to address your concern. Please note that our team can only assist with the technical queries/concerns related to the Google Ads API.

@Compliance team, please find the below information from the user:

• case ID 0-3499000035465 and ID 2-7311000035697

• Manager Account ID is  271-878-5142

[Zach Fountain]

This situation is very embarrassing for Google. The direction is that API Basic Access takes 3-5 days to review and approve. We have been waiting for over a month.

Even more concerning is that receiving communication and support of any kind is non-existent.

We are urgently blocked and require an escalation to resolve a very simple, standard request for basic API access.

Here is the information. Please escalate this or provide a path for us to do so.

Google Ads Manager Account (MCC) ID: 840-030-1256

Cases ID: 7-6760000035246 (Form to API Compliance team) and 0-0526000035458 (Initial application)

Access level: Basic API access