OfflineUserDataJob do not appears in Conversions/Uploads

[Oleksandr Hrebeniuk]

I'm trying to upload store sales conversion according to this article.
https://developers.google.com/google-ads/api/docs/conversions/upload-store-sales-transactions

Code works perfectly, but for some reason I do not see job in Google Ads UI (Conversions -> Uploads).

I'm able to check job status using query to offline_user_data_job and I see it is Running.

Previously I used Google Ads UI to upload store sales conversions and it works.
What can be the reason why job do not appears in Uploads?

[Google Ads API Forum Advisor Prod]

Hi Oleksandr,

Thanks for posting your concern.

To have an in-depth analysis to the issue, could you provide the following details via Reply privately to author option?

• complete request and response logs with request ID generated on your end upon uploading the store sales conversions
• customer ID

Regards,

Ernie John Blanca Tacata Google Ads API Team

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[Oleksandr Hrebeniuk]

I'm not able to send a message privately to the author.
So, the information I have:
CustomerId : 5374218900

ConversionAction: 347940174

Request Ids:

3914536045

3917494018

4044846686

Most of them failed with failure reason: InsufficientMatchedTransactions.

Request I use to see statuses looks like this:

SELECT offline_user_data_job.resource_name,
offline_user_data_job.id,
offline_user_data_job.status,
offline_user_data_job.type,
offline_user_data_job.failure_reason
FROM offline_user_data_job
WHERE offline_user_data_job.resource_name = 'customers/5374218900/offlineUserDataJobs/3914536045'

[Google Ads API Forum Advisor Prod]

Hi Oleksandr,

Thank you for providing the requested details.

However, so that our team could have a closer look at the issue, please provide the whole request and response logs with request ID generated on your end upon uploading the store sales conversions using API.

Please provide also the request and response logs with request ID of the report that you've mentioned. You can provide the requested details on this email address googleadsa...@google.com if the reply privately option is disabled.

If you haven't enabled the logging of the API transactions of the client library, then please refer to the specific guide below:

• Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
• .Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
• PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
• Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
• Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
• Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

As for the UI (Conversions -> Uploads) that you've mentioned initially, I am afraid that you wouldn't be able to see the uploaded store sale conversion if API is used.

[Oleksandr Hrebeniuk]

Thank you for your answers, seems that "you wouldn't be able to see the uploaded store sale conversion if API is used" is what I'm looking for.
The last question according to error I have "InsufficientMatchedTransactions" what the minimum matched transactions count should I upload?

I found only a maximum limit of 1 000 000 transactions. - https://support.google.com/google-ads/answer/10018336?hl=en

[Google Ads API Forum Advisor Prod]

Hello Oleksandr,

As far as I know, there aren't any minimums for transactions. So we will need to take a closer look at your requests and see why you are facing these errors.

Regards,
Anthony

Anthony Google Ads API Team

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[Google Ads API Forum Advisor Prod]

Hi Oleksandr,

I have an update for you. We require at least 50 unique matches within 1 external upload id. Even though you can only upload about 50 at a time, you can repeatedly upload to the same external upload ID thousands of transactions.