Account suspension due to unpaid balance

[Cristina Ivasuc]

Hello,

It would be helpful to find out if anybody ever had this situation: 

- account just created, after one week launched some ads and once they were in review process receiving the following alert "Account suspended due to unpaid balance". I would like to mention i don't have any debt and I didn't have the occasion to have anything to pay, as ads didn't run yet.

- every time I do an appeal, the answer is the same "Policy violation" and the account remain suspended,

Please help if this is familiar with any of your cases.

Thanks

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that your concern is related to the suspended accounts. I would recommend you to check the help center articles to know more about Google Ads account suspensions overview . Also, you may refer to this to fix your suspended account for more information.

Kindly note that the concerns related to suspended accounts are out of scope for the Google Ads API support team as our team specializes in Google Ads API related concerns and technical implementations only. I would suggest you reach out to the Google Ads Product support team as they are better equipped to assist you on this.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qV29K:ref"

Thanks,
 

Google Ads API Team