Get Google Ads UI Phone Calls

[Daniel Alvarado]

Hello everyone, 

I´m trying to get the phone calls metric that you see in the Googel Ads UI, Campaign section ("Phone Calls" column) using the Google Ads APi with no luck.

First attempt: I sum: metrics.phone_calls with campaigns resource but I cant match both sources (Google Ads UI vs API). Huge difference

Second attempt: I sum all_view.start_call_date_time with Call View resource, but doesnt match (Google Ads UI vs API). Difference of 55 vs 47.

Do you guys used this same metric? Have diffferent results?

I´d appreciate your ideas.

Kind Regards

Daniel.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you want to fetch the phone calls metric from the campaign but you are encountering a data discrepancy between the UI and the API.

In order to further investigate, kindly provide us the uncropped UI screenshot of the Google Ads account and also highlight the fields and metrics that you require to retrieve via the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rylmb:ref"

Thanks,
 

Google Ads API Team