Offline Click Conversions not being recorded.

[Brandon Bronisz]

I'm testing the Adwords PHP SDK with uploading offline click conversions and I'm not able to get the conversions to be recorded in AdWords. I'm not getting any sort of error message in the response... I've read that there's no guarantee a conversion will be recorded even if you get a successful response. So a few questions that I have are:

1. The response returns a request ID. Is there a way to use this requestId and gain any additional information that may indicate why the conversion wasn't recorded?

2. Are there any other recommendations that would help narrow down what's causing this?  

I've made a number of tests with different solutions (which I'll list below) and I haven't had any luck. 

- Used different GCLIDs

- Checked that the timestamps between the date of the gclid and click are correct

- Verified authentication tokens

Also, I would like to point out that I am using the exact same configuration for another action without any problems. the configuration is identical, which leads me to believe that this is related to the conversion data (amount, timestamps ect...).

[Google Ads API Forum Advisor Prod]

Hi Brandon,

Thanks for reaching out. I'm happy to help you resolve these issues.

1. There is no additional information that can be gathered from the requestid.
2. Please see these tips regarding offline conversions. Specifically, it is important to note that the conversion will show up in your account on the date of the click, not the conversionTime.

If that does not solve the issue, please provide the complete request and response logs for your call via reply privately to author so that I can further investigate the issue. You can find information on enabling logging here.

Regards,
Mitchell
Google Ads API Team

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