Asset based google ads api call extensions are not creating properly

[Vijay Kumargani]

Hi Team

We are migrating our logic to use asset based extensions from feed services. As part of that we creating call extension with below options

CallAsset = new CallAsset
                    {
                        CallConversionReportingState = CallConversionReportingState.UseResourceLevelCallConversionAction,
                        CountryCode = "us",
                        PhoneNumber = "XXXXXXXX",
                        CallConversionActionAsConversionActionName = ConversionActionName.FromCustomerConversionAction("xx_clientId_xx", "xx_converionId_xx")
                    }

Even though we are setting CountryCode as "us" or "US" and CallConversionActionAsConversionActionName after creating the asset in UI it is showing Country as"Afghanistan" (may be default) and not associating the call conversion.

And while getting extension info from api we are getting correct values for country code and conversion action.

[Google Ads API Forum Advisor]

Hi Vijay,

Thank you for reaching out. 

So that our team may take a closer look, could you provide as well the below details :

• complete Google Ads UI screenshot containing the said asset extension
• complete request and response logs, with the request-id, generated when you created the asset extensions
• complete logs, similar to the 2nd item, generated when you retrieved the asset extensions

If you haven't yet, logging can be enabled by navigating to the Client libraries > Your client library (ex. Java) > Logging documentation, which you can access from this link.

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.


Best regards,

Peter Laurence Napa Oliquino Google Ads API Team

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[Vijay Kumargani]

issue resolved when we used CoutryCode as "US" (in capitals). earlier used as "us" (in lowercase).

But in the documentation of the code it is mentioned that we can use both but it is not working with lowercase.

[Google Ads API Forum Advisor]

Hi Vijay,

Could you privately send us a full screen screenshot of this call extension showing Afghanistan as the country?

Regards,

Aryeh Baker Google Ads API Team

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