Conversion and remarking api issues

[Chris Jones]

I have some ads accounts running different applications. But in most applications, when I use the conversion and remarking API, the users we identify using the API can reach 90% of the number of installations in the report. But one of the ads accounts can only reach 70%. We analyzed the parameters in the history records used by it to call the conversion and remarking api and found no abnormalities, but we could not get their adgroup source. What may be the reason? Hope Can provide technical support

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that the concerns related to the Mobile Apps Conversion Tracking and Remarketing API are out of scope for the Google Ads API support team. With this, I would suggest you reach out to the Google Ads Product support team, as they are better equipped to assist you on this. Please be informed that our team can only assist with technical queries or concerns related to the Google Ads API. 

I hope this clarifies.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tPGiV:ref" (ADR-00231974)

Thanks,
 

Google Ads API Team