Account status doesn't match banner with account settings.

[Miquel Isern Roca]

I have a customer account with a warning banner informing me that it has been suspended. But, at the same time, the Account Settings page shows the Account Status as Active and a query of `customer.status` or `customer_client.status` through the API also returns the status as ENABLED.

What's the truth? Can I see this allegedly suspended status anywhere through the API? Is this account actually suspended?

In the attached image you can see it in the GoogleAds portal.

Thanks,

[Google Ads API and AdWords API Forum]

Re-posting the last inquiry (https://groups.google.com/g/adwords-api/c/NgmDJf0sIr0) from the forum as it wasn't routed to our support queue.

Regards,
Carmela

Google Ads API Team

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to us. 

Kindly note that this channel and our team provide support for Google Ads API-related concerns only. However, since your concern is about getting notification from the Google Ads UI that your account is suspended, I would suggest you reach out instead to the product team via this link, as they are better equipped to provide guidance on this matter.

On the other hand, since you said that the query of `customer.status` or `customer_client.status` through the API also returns the status as ENABLED and you are getting confused if the account is actually suspended and you are asking where in the API you can see this allegedly suspended status, could you please provide us first with the complete API logs (request and response with request-id) of it so that we can further investigate and provide appropriate recommendations to you?

Best regards,

Heidi Google Ads API Team

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[Google Ads API Forum Advisor]

Hi,

In addition to my previous email, You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.