a lot of DeadlineExceeded error when pulling report recently

[msgu...@gmail.com]

Hi team,

recently, we are seeing more and more DeadlineExceeded in our log since last month.

Could you help us figure out the root cause?

error looks like this:

[GooglePull_AdStatus] ExternalServiceHelper.CallWithRetryAsync retry:0, <ProcesAdStatus>b__0, Errors:["{\"Code\":\"UnknownError\",\"Property\":\"GooglePull_AdStatus\",\"Message\":\"Grpc.Core.RpcException: Status(StatusCode=\\\"Unavailable\\\", Detail=\\\"Connection timed out\\\", DebugException=\\\"Grpc.Core.Internal.CoreErrorDetailException: {\\\"created\\\":\\\"@1655852494.145325174\\\",\\\"description\\\":\\\"Error received from peer ipv4:142.250.191.170:443\\\",\\\"file\\\":\\\"/var/local/git/grpc/src/core/lib/surface/call.cc\\\",\\\"file_line\\\":1070,\\\"grpc_message\\\":\\\"Connection timed out\\\",\\\"grpc_status\\\":14}\\\")\\n

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I hope that you are doing well today.

Moving forward to your concern, to help you find out what is the main reason of the error message that you frequently encounter, could you please provide the complete request and response logs with request ID and request header generated on your end? You can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Kind regards,

Sherwin Vincent Google Ads API Team

ref:_00D1U1174p._5004Q2byrKg:ref

[msgu...@gmail.com]

I‘ve replied， did you receive it？

Thanks，

Guofu

[Google Ads API Forum Advisor]

Hi Guofu,

Thank you for getting back to us. 

It appears that you did not receive the response that I've sent. If you're having trouble receiving private replies from us, please check your Spam folder. Additionally, please add the 'From address' on that email to your contact list to ensure we aren't flagged as Spam in future messages. If you don't see a message from us in your Spam folder, please email us directly at googleadsa...@google.com referring to your forum case.

Upon impersonating the report on my end, it appears that your report did not generate any data. With this, the data processing should be fast and you should not encounter the timeout error. What we can suggest to you is to set a higher time out by referring to this guide. Please let us know if this will work on your end.