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Accountify Apps

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Oct 22, 2020, 6:47:28 AM10/22/20

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Hi,

I am trying to get all the campaign for a ads account but its giving me error CUSTOMER_NOT_ACTIVE but on the other hand if I query for ads stats then It gives me correct response so that means my account is active.I don't know why its giving me CUSTOMER_NOT_ACTIVE error. Any help ?

Thank you

Google Ads API Forum Advisor Prod

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Oct 23, 2020, 12:17:05 AM10/23/20

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Hi,

Thank you for reaching out, the CUSTOMER_NOT_ACTIVE indicates that your account may have not been generating spend for a significant period and was marked as inactive or cancelled.

Using the APIs services would not be possible however, could you provide more details on how you are querying the stats? Are you using the API's reports? You may also send the complete query or request and response logs, along with your customer ID so I can further investigate. You may send the requested details using the Reply privately to author option.

In addition, if you wish to continue using the API's services and manage your Google Ads account, you will need to reactivate your account as discussed here.

Best regards,

Peter Laurence Napa Oliquino
Google Ads API Team