Hi! We're using google marketing api on our customer's behalf, and been having issues loading info for one of the banners he manages. Here's a screenshot, out client provided, that shows a banner by id 299082079370

Could you please help us with this issue, thanks!
Here's a full SOAP request info:
[2018-10-23 14:57:20] AdWords.INFO: clientCustomerId=4482376070 operations=1 service=AdGroupAdService method=get responseTime=235 requestId=000578e6962789900a37a093ee072469 server=adwords.google.com isFault=0 faultMessage= [] []
[2018-10-23 14:57:20] AdWords.DEBUG: POST /api/adwords/cm/v201802/AdGroupAdService?wsdl HTTP/1.1 Host: adwords.google.com Connection: close User-Agent: PHP-SOAP/5.4.45-1~dotdeb+7.1 Content-Type: text/xml; charset=utf-8 SOAPAction: "" Content-Length: 2187 Authorization: REDACTED <?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201802"><SOAP-ENV:Header><ns1:RequestHeader><ns1:clientCustomerId>4482376070</ns1:clientCustomerId><ns1:developerToken>REDACTED</ns1:developerToken><ns1:userAgent>unknown (AwApi-PHP, googleads-php-lib/33.1.0, PHP/5.4.45-1~dotdeb+7.1)</ns1:userAgent><ns1:validateOnly>false</ns1:validateOnly><ns1:partialFailure>false</ns1:partialFailure></ns1:RequestHeader></SOAP-ENV:Header><SOAP-ENV:Body><ns1:get><ns1:serviceSelector><ns1:fields>AdGroupId</ns1:fields><ns1:fields>Status</ns1:fields><ns1:fields>Url</ns1:fields><ns1:fields>DisplayUrl</ns1:fields><ns1:fields>CreativeFinalUrls</ns1:fields><ns1:fields>CreativeFinalMobileUrls</ns1:fields><ns1:fields>CreativeTrackingUrlTemplate</ns1:fields><ns1:fields>CreativeUrlCustomParameters</ns1:fields><ns1:fields>AdType</ns1:fields><ns1:fields>DevicePreference</ns1:fields><ns1:fields>UrlData</ns1:fields><ns1:fields>PolicySummary</ns1:fields><ns1:fields>Description</ns1:fields><ns1:fields>Description1</ns1:fields><ns1:fields>Description2</ns1:fields><ns1:fields>MarketingImage</ns1:fields><ns1:fields>LogoImage</ns1:fields><ns1:fields>ShortHeadline</ns1:fields><ns1:fields>LongHeadline</ns1:fields><ns1:fields>BusinessName</ns1:fields><ns1:fields>TemplateId</ns1:fields><ns1:fields>TemplateAdUnionId</ns1:fields><ns1:fields>TemplateAdName</ns1:fields><ns1:fields>TemplateAdDuration</ns1:fields><ns1:fields>TemplateOriginAdId</ns1:fields><ns1:fields>HeadlinePart1</ns1:fields><ns1:fields>HeadlinePart2</ns1:fields><ns1:fields>Path1</ns1:fields><ns1:fields>Path2</ns1:fields><ns1:predicates><ns1:field>Id</ns1:field><ns1:operator>IN</ns1:operator><ns1:values>299082079370</ns1:values></ns1:predicates><ns1:predicates><ns1:field>Status</ns1:field><ns1:operator>IN</ns1:operator><ns1:values>ENABLED</ns1:values><ns1:values>DISABLED</ns1:values><ns1:values>PAUSED</ns1:values></ns1:predicates><ns1:paging><ns1:startIndex>0</ns1:startIndex><ns1:numberResults>500</ns1:numberResults></ns1:paging></ns1:serviceSelector></ns1:get></SOAP-ENV:Body></SOAP-ENV:Envelope> HTTP/1.1 200 OK Content-Type: text/xml; charset=UTF-8 Date: Tue, 23 Oct 2018 14:57:20 GMT Expires: Tue, 23 Oct 2018 14:57:20 GMT Cache-Control: private, max-age=0 X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Server: GSE Alt-Svc: quic=":443"; ma=2592000; v="44,43,39,35" Accept-Ranges: none Vary: Accept-Encoding Connection: close <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201802"><requestId>000578e6962789900a37a093ee072469</requestId><serviceName>AdGroupAdService</serviceName><methodName>get</methodName><operations>1</operations><responseTime>235</responseTime></ResponseHeader></soap:Header><soap:Body><getResponse xmlns="https://adwords.google.com/api/adwords/cm/v201802"><rval><totalNumEntries>0</totalNumEntries><Page.Type>AdGroupAdPage</Page.Type></rval></getResponse></soap:Body></soap:Envelope>