Hi Christina,
Thanks for reaching out.
Could you confirm if the issue was encountered in AdWords API/Google Ads API or in Google Ads UI?
If the issue was encountered in AdWords API/Google Ads API, could you provide the complete SOAP request and response together with the
customer ID? Please reply privately to author options while sharing the details.
If the issue was encountered on the Google Ads UI, you can get further support from Google Ads product team via ? icon > Get help option.I would recommend you please reach out to the product support team via clicking on
contact us option.
Thanks,
Nirmita Patel Google Ads Team

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