API calls fail with 403 error

[di...@easyleads.com]

Hi,

All our requests fail with 403 error.

403. That’s an error.

Your client does not have permission to get URL / from this server. That’s all we know.

We can't even get to adwords.google.com. Is it some kind of block? How can we check it?

Thanks

[di...@easyleads.com]

Well, now I see that it's probably not an Adwords issue. I can't log in into Gmail as well

Unable to sign in from this country

You appear to be signing in from a country where Google Apps accounts are not supported.

The server is located in Israel and it never had any restrictions. We have several another servers in the same data center and everything works fine.

Who can help us with this? We're loosing money and customers, any help would be really appreciated.

Thanks

[Nadine Sundquist (AdWords API Team)]

Hello,

Since this is a general issue with access, I would recommend contacting the Google Apps for Work forum. This post makes it look like they've run into this before. Another option is you can try contacting the General AdWords Community to see if they've seen anything similar recently.

Cheers,

Nadine, AdWords API Team

[di...@easyleads.com]

Thanks, we "fixed" it. The server location was mistakenly identified as Syria (we've seen it in Google Maps), while it's located in Tel-Aviv. We changed the ip and now it's working.

Thank you again.

[Nadine Sundquist (AdWords API Team)]

Hi,

Thanks for the update. I'm glad you got it figured out! Yay!

Cheers,

Nadine, AdWords API Team