RE: unable to link the client under my manager account

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are not able to see the posted 'Ad' in your account(actual account). As per the provided customerClientLinks:mutate response, it is confirmed that the account is linked. To investigate the issue further, could you please clarify what you mean by client account and actual account? And CID of these accounts. Provide us with uncropped screenshots of both accounts, where you are able to see posted ads in the client account under the manager account and not able to see the same in the actual account.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rXvJu:ref"

Thanks,
 

Google Ads API Team

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team. Please ignore my previous response.

Please be informed that I have removed your response from the forums as it contains the PII information(logs from API).

After reviewing your concern, I understand that you are not able to see the posted 'Ad' in your account(actual account). As per the provided customerClientLinks:mutate response, it is confirmed that the account is linked. To investigate the issue further, could you please clarify what you mean by client account and actual account? And CID of these accounts. Provide us with uncropped screenshots of both accounts, where you are able to see posted ads in the client account under the manager account and not able to see the same in the actual account.

You can send them via Reply privately to the author Option or Direct reply to this email.