Account labels in API are not correct

[Oliver]

We use ManagedCustomer.accountLabels to retireve the account lables for all accounts in a hierarchy of an MCC together with all its sub MCCs.

The account labels returned for the sub MCCs do not match the labels those accounts actually have.  This issue seems to happen only for the sub MCCs.

Any ideas what the reason could be?

Oliver

[Luis Xander Talag (AdWords API Team)]

Hi Oliver,

To better investigate this issue, could you provide the complete SOAP request and response logs when you encountered retrieving the account labels of your sub MCC accounts that does not match its actual labels? Also, could you provide a screenshot showing those sub accounts with their actual labels? Please reply via Reply privately to author.

Thanks and regards,

Luis

AdWords API Team

[Luis Xander Talag (AdWords API Team)]

Hi Oliver,

Thank you for providing additional information. However, I could not proceed with the investigation without having your SOAP logs. Could you tell which client library you are using so I could provide you information on how to enable the logs? I was able to test on my end using similar scenario that you provided and I was able to retrieve the two labels of my sub MCC account.

Regards,

Luis

AdWords API Team

[Dorian Kind]

Hi,

something to be aware of is that account labels are associated with a specific client manager account. The same account will appear to have different labels depending on which MCC account ID you provide for the call to the ManagedCustomerService.

Just in case that might be the cause of the observed behavior.

Cheers,

Dorian

[Oliver]

Thanks Dorian.  That explains exactly what is happening.  We're seeing different labels dependent on which MCC ID we use to retrieve the data.  It's very confusing though why this was designed to work like this!

Oliver