Broad CUSTOMER_NOT_ENABLED issue encountered
41 views
Skip to first unread message
Alon Reznik
Oct 31, 2022, 9:35:52 AM10/31/22
to Google Ads API and AdWords API Forum
Hi Team.
In the last couple of hours we're encountering a massive failures from Google Ads API with CUSTOMER_NOT_ENABLED response. These customers worked perfectly until 7:00 AM aprx. UTC.
These are the responses we get for lot's of customers:
{
"error": {
"code": 403,
"message": "The caller does not have permission",
"status": "PERMISSION_DENIED",
"details": [
{
"errors": [
{
"errorCode": {
"authorizationError": "CUSTOMER_NOT_ENABLED"
},
"message": "The customer can't be used because it isn't enabled."
}
],
"requestId": "xSJGOANaagxRFsbKnw_kTQ"
}
]
}
This is the request:
POST https://googleads.googleapis.com/v10/customers/<CUSTOMER ID>/googleAds:search
Payload: {"query": "SELECT metrics.cost_micros, metrics.conversions, metrics.clicks, metrics.impressions, campaign.id, campaign.name, ad_group.id, ad_group.name, ad_group_ad.ad.id, segments.date, campaign.start_date, campaign.labels, campaign.status, campaign.end_date, ad_group_ad.ad.name, ad_group_ad.ad_group, ad_group_ad.status, ad_group_ad.ad.resource_name, customer.resource_name, customer.id, customer.currency_code, metrics.interactions, metrics.average_cost, metrics.average_cpm, metrics.average_cpc, metrics.engagements, metrics.cost_per_conversion, metrics.cost_per_current_model_attributed_conversion, metrics.cost_per_all_conversions FROM ad_group_ad WHERE segments.date >= '2022-10-24' AND segments.date <= '2022-10-24'",
"page_size": 2000}
Can someone check this out please?
Thank you
Google Ads API Forum Advisor
Oct 31, 2022, 12:22:43 PM10/31/22
to adwor...@googlegroups.com
Hi,
The CUSTOMER_NOT_ENABLED indicates that you are performing API requests to customers that are either inactive or cancelled. You will first need to ensure that the accounts are active, and this article also provides steps on how to reactivate the said accounts.
However, since you also mentioned that "These customers worked perfectly until 7:00 AM aprx. UTC" could you share the involved customer IDs and the complete request and response logs, and request-id, generated when this error occurred?
You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.
Best regards,
ref:_00D1U1174p._5004Q2fq1ra:ref
The CUSTOMER_NOT_ENABLED indicates that you are performing API requests to customers that are either inactive or cancelled. You will first need to ensure that the accounts are active, and this article also provides steps on how to reactivate the said accounts.
However, since you also mentioned that "These customers worked perfectly until 7:00 AM aprx. UTC" could you share the involved customer IDs and the complete request and response logs, and request-id, generated when this error occurred?
You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.
Best regards,
|
||||||
ref:_00D1U1174p._5004Q2fq1ra:ref
Reply all
Reply to author
Forward
0 new messages