PolicyFindingError.POLICY_FINDING being thrown by Google Ads

[jandlmarket...@gmail.com]

Hello,

I am trying to utilize the Google Ads API and am running across an issue. The ad group and keywords are populating successfully but am getting an error when trying to create ads. There is only 1 account that is causing these issues, and it is not a prohibited topic (it's farm equipment).

We can see an Adwords exception PolicyFindingError.POLICY_FINDING being thrown by AdWords against each of these ads.

 

I googled around this and the documentation is saying - "This error occurs when the entity will have a policy summary that includes a PROHIBITED policy topic entry." We haven't encountered this error before and are wondering what is causing this to happen.

 

Thanks and let me know your thoughts.

[googleadsapi...@google.com]

Hi there,

If you have dispapproved ads in your account, via API, you will be able to submit policy exemption requests for those policy violations which has isExemptable as true. Please refer to this section of guide for better clarity. If you are still facing the issue, please reply privately to author with API request and response along with client customer id, so that I can check further.

Regards,

Dhanya, AdWords API Team

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[Sang Jin Kim]

Hi, I have the same issue, and when I submitted policy exemption requests I got 'RequiredError' like below.

How can I fix it?

Thanks in advance.

Ad with headline part 1 '한국심리상담아카데미 들어봤니' created non-policy error 'PolicyFindingError.POLICY_FINDING'.
Removing the operation causing non-policy error from the request.
Ad with headline part 1 '평생직업!한국심리상담아카데미' created non-policy error 'PolicyFindingError.POLICY_FINDING'.
Removing the operation causing non-policy error from the request.

Fatal error: Uncaught exception 'Google\AdsApi\AdWords\v201809\cm\ApiException' with message '[RequiredError.REQUIRED @ operations[0].operand, RequiredError.REQUIRED @ operations[0].operator]' in /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/Common/Util/Reflection.php:43
Stack trace:
#0 /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/Common/Util/Reflection.php(43): ReflectionClass->newInstanceArgs(Array)
#1 /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/Common/AdsSoapClient.php(203): Google\AdsApi\Common\Util\Reflection->createInstance('Google\\AdsApi\\A...', '[RequiredError....')
#2 /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/Common/AdsSoapClient.php(164): Google\AdsApi\Common\AdsSoapClient->parseApiExceptionFromSoapFault(Object(SoapFault))
#3 /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/AdWords/v201809/cm/AdGroupAdService.php(219): Google\AdsApi\Common\AdsSoapClient->__soapCall('mutate', Array)
#4 /var/www/ in /var/www/html/ad_manager/googleads-php-lib-v201809/src/Google/AdsApi/Common/Util/Reflection.php on line 43

2019년 2월 20일 수요일 오전 5시 49분 24초 UTC+9, googleadsapi-forumadvisor 님의 말:

[Google Ads API Forum Advisor Prod]

Hi Sang Jin Kim,

Thank you for posting your concern.

The RequiredError.REQUIRED occurs when your request is missing required information. To resolve the error, you may check which required information is missing in your request by referring this guide. Also, I would recommend you to log the error to see the fieldPath attribute of the error indicates which field is missing. If you haven't enable logging yet, you may refer to this guide on how to do it.

After trying the suggestion above and if you still see the same error, could you provide the complete SOAP request and response logs so I can further investigate?

Please let me know if you have further clarifications.

Regards,
Hiroyuki
Google Ads API Team

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