Can't retrireve BatchJob operation result

[robert....@mercadolibre.com]

Hi,

We're experimenting problem when trying to retrieve BatchJob operation results:

BatchJobException: Failed to download batch job mutate response from URL: https://batch-job-download-prod-ebe9b43.storage.googleapis.com/.../3516790.results.xml?GoogleAccessId=...

We've implemented a retry logic, retrying to get the results after 4 minutes with a max retries of 5. After that we're failing the process. 

Right now we got this exception in all our jobs, some examples:

Customer: 3032301828, JobId: 3517411

Customer: 7527555830, JobId: 3501827

Customer: 4283125034, JobId: 3513738

Customer: 4296260814, JobId: 3504890

We're currently using API version 201509.

Is there any issue with this version or any API related problems right now? The same code ran on Thursday without no problems but today we're facing problems again.

Thanks in advance.

Regards,

Robert.

[Nadine Sundquist (AdWords API Team)]

Hi Robert,

There haven't been any issues reported recently that are similar to what you've described. Are you following the batch job example that we provided? In the example, we poll for the batch job status to reach COMPLETED or FAILED. What status is your job when you download the result? With your help, I'll be able to narrow down the problem.

Thanks,

Nadine, AdWords API Team

[robert....@mercadolibre.com]

Hi Nadine, yes.

Our application was working fine last week and now it's not working even when we didn't release any new version. Now I've manually retrieved the operations and everything seems to be OK.

It looks like after job changes its status to DONE the operations may not be available in some time. It even could take more than 20 minutes (the max time we're waiting) to become available, so we can check on every operations and see if something failed.

Is this possible? Is there any performance issues with version 201509?

Thank you.

[Nadine Sundquist (AdWords API Team)]

Hello Robert,

We're taking a look into it. I don't know of it being a systemic issue, but I'm checking with my teammates. This one can be a tricky one to debug. I'll get back to you as we figure out more.

Thanks,

Nadine, AdWords API Team

[robert....@mercadolibre.com]

Thanks for your support Nadine.

If you need more information, please let me know.

Regards,

Robert.

PS: Last night we experienced the same problem again