I didn't get a response to my request for basic access for over a week

[apkofall apkofall]

Dear team,

I haven't received a response to my request for basic access in over a week. 

Could you please check the problem for me.

This is my mcc number: 477-921-0274

Thanks

[Google Ads API Forum Advisor]

Hello,

Greetings from the Google Ads API Team.

Kindly note that, we are unable to provide the updates or status of your application as our team specializes in Google Ads API related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input. 

Can you please provide them with the cases2 ID generated when you submitted your application to the Compliance team, which has a format of #-#############, so they can assist you further?

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

Summary:

The user has been waiting for a response on their Basic access request for over a week. The user is asking for a follow up on their request.

Google Ads manager account (MCC) ID: 477-921-0274
Case ID: (Requesting information)

This message is in relation to case "ref:_00D1U1174p._5004Q2o9OF2:ref"

Thanks,
 

Google Ads API Team

[apkofall apkofall]

Dear team,

Sorry I don't know how to get the case id. Can you teach me.

[Google Ads API Forum Advisor]

Hi, 

Thank you for getting back to us.

The case ID that we are referring to is the reference number generated which has a format of #-############# when you submitted your application for Basic access. However, please note that your concern was already raised directly to the compliance team. With this, kindly wait for the Compliance team’s acknowledgement and response. Rest assured that they will assist you further regarding your concern. 

@Compliance Team, please find the pertinent details below and confirm if you are able to assist.

• case ID (not provided)
• Google Ads manager account (MCC) ID (477-921-0274)