RateExceededError.RATE_EXCEEDED suddenly started appearing for all report calls

[adw...@medianet.ae]

Hi,

We've been accessing the Basic api with no issues for over a year, suddenly at around midnight UTC all report api calls started returning the following response

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><reportDownloadError><ApiError><type>RateExceededError.RATE_EXCEEDED</type><trigger>Basic Access Daily Reporting Quota</trigger><fieldPath></fieldPath></ApiError></reportDownloadError>

 There is no other information returned like retryseconds, rateScope etc.

We tried pausing all report downloads and operational calls for over an hour, but are still receiving the same response.

We are using the php client for the downloads.

Can someone please advise how to debug this ?

Thanks in advance.

Regards,
M.


[adw...@medianet.ae]

[Vishal Vinayak (Adwords API Team)]

Hi M,

You may see this error if you have exceeded the 1,000 daily report downloads limit. If you plan to download more reports per day, I would recommend applying for Standard Access. After you submit the application, it might take a few business days for our compliance team to review your application and grant access. If you do not hear back after waiting for a few business days, please feel free to check the status of your application by getting in touch with our compliance team here.

Regards,

Vishal, AdWords API Team