Error when creating performance max retail campaign

[lsy]

Hi,

I am trying to create a performance max retail campaign, but met a "not_allowlisted_error: CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATUR“ error. I also cannot create a performance max retail campaign within Google Ads platform.  

What does this error meaning? How can I solve it? Does performance max retail campaign not provided for all advertisers yet?

The following is details. Thank you!

•  I adjusted my code from Google Ads python library (https://github.com/googleads/google-ads-python/blob/2a1d6062221f6aad1992a6bcca0e7e4a93d2db86/examples/advanced_operations/add_performance_max_campaign.py#L133).  Errors occure in line 133.
• The performance_max_campaign_operation is like this (account number are modified for privacy):

 create {
    resource_name: "customers/1111111111/campaigns/-2"
    status: PAUSED
    advertising_channel_type: PERFORMANCE_MAX
    bidding_strategy_type: MAXIMIZE_CONVERSION_VALUE
    maximize_conversion_value {
      target_roas: 3.5
    }
    shopping_setting {
      merchant_id: 111111111
      sales_country: "US"
    }
    name: "Performance Max retail campaign #7a111111-03a5-496b-bbd2-189c0de59439"
    campaign_budget: "customers/1111111111/campaignBudgets/-1"
    start_date: "20220209"
    end_date: "20230208"
    url_expansion_opt_out: false
  }
}

• Error message:

errors {
  error_code {
    not_allowlisted_error: CUSTOMER_NOT_ALLOWLISTED_FOR_THIS_FEATURE
  }
  message: "Customer is not allowlisted for accessing this feature."
  trigger {
    string_value: ""
  }
  location {
    field_path_elements {
      field_name: "mutate_operations"
      index: 1
    }
    field_path_elements {
      field_name: "campaign_operation"
    }
    field_path_elements {
      field_name: "create"
    }
    field_path_elements {
      field_name: "advertising_channel_type"
    }
  }
}

[lsy]

When I used another account without linked merchant, and did not set campaign.shopping_settings, I can create performance max campaign successfully.

[Google Ads API Forum Advisor]

Hi Isy,

Thank you for posting your concern.

To investigate the issue, could you provide the complete request and response logs with request ID and request header generated on your end for successful and unsuccessful transactions?

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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