Missing Assets

[CFJ]

Recently, our Dynamic Search Ads URL Feed was automatically changed into an Asset set.  I wrote new code to continue adding new URLs to this Asset set.  

Yesterday, I successfully uploaded 330 new URLs to this Asset set (Customer ID = 4981412357, Asset Set ID = 6468345444).  The API gave me back asset IDs for these new URL Assets (e.g. 51162588087, 51162815763, 51124295407, 51129328859).  However, I have no idea where they went?  

These new Assets are NOT in the Asset set when I look in the Google Ads Interface.  I also ran a SearchStream of asset_set_asset to pull back all Assets in the account, and none of these new IDs were returned.  

So where did my new assets go?  The API gave me IDs and no errors, so they must exist somewhere.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to us.

For our team to further investigate this, could you provide to us the full screenshot of the UI you are referring to and the complete API logs (request and response with request-id ) generated on your end when  you successfully uploaded 330 new URLs and ran a SearchStream of asset_set_asset to pull back all Assets in the account? Note that this can be requested or provided to the developer handling the Google Ads API transactions when logging of the API requests has been enabled.

These are the specific guidelines to enable it.

• Java - https://developers.google.com/google-ads/api/docs/client-libs/java/logging
• .Net - https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging
• PHP - https://developers.google.com/google-ads/api/docs/client-libs/php/logging
• Python - https://developers.google.com/google-ads/api/docs/client-libs/python/logging
• Ruby - https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging
• Perl - https://developers.google.com/google-ads/api/docs/client-libs/perl/logging

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Heidi Google Ads API Team

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[CFJ]

Unfortunately, request/response logging was not enabled yesterday, so I cannot go back and get the API logs.  However, I can provide the screenshots from the UI (see below), and can easily provide all 330 Asset IDs (see attached .TXT file).  

In the UI, this is our Page Feed.  This used to be an Extension Feed, but Google auto-migrated it to Assets.  The ID of that "DSA Page URLs" object is 6468345444.  The Asset IDs for the 330 PageFeed Assets I uploaded are attached.

[Google Ads API Forum Advisor]

Hi,

Thank you for sending information. I work with Heidi and allow me to assist you here. 

Our team would require the complete API logs in order to investigate further what this missing Assets is causing. Also, could you please provide a screenshot of the Google Ads UI without the truncated part? This information will help our team to better check the said issue. 

Best regards,

Jinky Google Ads API Team

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[Google Ads API Forum Advisor]

Hi,

For security privacy purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsapi-support@google.com.

[CFJ]

If you're not able to query your own backend data using the object IDs I've provided, then I'm unfortunately stuck here.  It's not possible to go back in time and grab request/response IDs where logging was not set to capture them at the time.  Please let me know if you're able to query your database to find the IDs I've provided.

On Wednesday, August 24, 2022 at 4:12:12 PM UTC-4 adsapi wrote:

Hi,

For security privacy purposes, you can provide it via the Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

[Google Ads API Forum Advisor]

Hi there,

I ran some reports on your account and found that the assets are uploaded, yet they aren't attached to your page feed. You may try to create a link between your assets and the AssetSet.

We would still need  a 'DEBUG' log level request and response log of raw API communications of your asset creation to diagnose precisely.

The request and response appears similar to the JSON Mappings in our REST documentation with additional headers and information such as request Id. Here are logging instructions for our Java, .NET, PHP, Python, Ruby and Perl Ads API Client Libraries.

If you are using our REST interface then the full multi line curl command line is a request log and adding curl command line option '-i' will also generate a response log.

Feel free to get back to us.

Regards,

Aryeh Google Ads API Team

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