Customer Sync Service is not giving newly added ad-group data

[Jofin Kuriakose]

Hi,

I wanted to get recent updates happened in video campaign/ad-groups. I am using CustomerSyncService for that.

I created one campaign and ad-group for the campaign, when I am running CustomerSyncService get method, I am getting response as follows,

{

            "changedCampaigns": [

                {

                    "campaignId": "1588899994",

                    "campaignChangeStatus": "NEW"

                }

            ],

            "lastChangeTimestamp": "20181007 135437 Asia/Calcutta"

        }

I am not getting added ad-groups. I am expecting one more key "changedAdGroups" where the corresponding ad-group should come saying that "adGroupChangeStatus": "NEW"

[Teja Makani]

Hello Jofin,

Unfortunately, Video campaigns are not supported by the AdWords API, hence the customerSyncService.get can't return the changes made to the video campaigns and its AdGroups. In our testing video campaign Id itself did not came up in the result. Could you share your entire SOAP logs(request and response) without redacting any information to investigate further on this issue. You could use 'Reply privately to the author' option while sharing the details requested. You could enable logging by following the instructions shown in the README.md file for JAVA client library for other client libraries please refer here .

Regards,
Sai Teja, AdWords API Team.