ACTION_NOT_PERMITTED for Upload Click Conversion

[Qi Wang]

We are trying to upload conversion with google ads API. But we will get ACTION_NOT_PERMITTED error.

We confirmed our developer token, seems no issues for the token.

So we are not sure why we get this error. Can someone how to resolve this issue?

<API Document>

https://developers.google.com/google-ads/api/docs/conversions/upload-clicks 

<API>

com.google.ads.googleads.v6.services.ConversionUploadServiceClient.uploadClickConversions(UploadClickConversionsRequest request)

Request

-------

MethodName: google.ads.googleads.v6.services.ConversionUploadService/UploadClickConversions

Endpoint: googleads.googleapis.com:443

Headers: {developer-token=REDACTED, x-goog-api-client=gl-java/1.8.0_211 gapic/ gax/1.60.0 grpc/1.33.0}

Body: customer_id: "2494689888"

conversions {

  gclid: "Cj0KCQiA0rSABhDlARIsAJtjfCekq6ddyWF_80iDTqwCm7k2YwYdzMPS4YAgPaC9Uh1vM8hhzqiaru4aAuoWEALw_wcB"

  conversion_action: "customers/2494689888/conversionActions/504979107"

  conversion_date_time: "2021-01-21 10:15:10-09:00"

  conversion_value: 10.0

  currency_code: "JPY"

}

partial_failure: true

Response

--------

Headers: Metadata(content-type=application/grpc,request-id=J6f5A3r_SJ-SguIPoqYNBA,date=Wed, 27 Jan 2021 08:17:09 GMT,alt-svc=h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43")

Body: null

Failure message: errors {

  error_code {

    authorization_error: ACTION_NOT_PERMITTED

  }

  message: "The user does not have permission to perform this action on the resource or call a method."

}

Status: Status{code=PERMISSION_DENIED, description=The caller does not have permission, cause=null}.

[Google Ads API Forum Advisor Prod]

Hi Qi,

Thank you for reaching out. Could you confirm that with the same OAuth2 credentials you are able to make other API calls such as create a campaign or ad?

Thanks and regards,
Xiaoming, Google Ads API Team
 

Xiaoming Google Ads API Team

ref:_00D1U1174p._5004Q2B3izV:ref

[Qi Wang]

Get Campaigns is working fine. 

https://developers.google.com/google-ads/api/docs/samples/get-campaigns

I can not try creating campaign as of now.

I have to discuss with my team if we can create a test campaign as this is a production account.

[Qi Wang]

Sorry, can you analyze it base on my request/response message?

[SHUICHIRO KUBO]

Hi Xiaoming, 

I'm Ichiro , same team as well as  Qi 

We  could success  call　get-campaign API. so developer token is active .

https://developers.google.com/google-ads/api/docs/samples/get-campaigns

So do we need to get any authority from google ads UI settings ?  or is this any our technical mistake or issue for call API method?

 

also , let me share the our situation .

we already  use customer match api using same developer token. ( # but mcc account , custom login user is different . we have so many account under one top MCC  )

This customer match api can call api and success.

Thanks .

Ichiro

2021年1月28日木曜日 6:57:45 UTC+9 adsapiforumadvisor:

[Google Ads API Forum Advisor Prod]

Hi Qi and Ichiro,

Thank you for reaching out. There are a few possibilities.  One is that your developer token is only allowed to retrieve data rather than mutate. Please check if the develop token you use has the permissible use of get and mutate functionalities. One other possibility is that the OAuth2 credentials stopped working. Give it a try to regenerate the OAuth2 credentials by following the instructions in this guide. Please also make sure the conversion tracking is correctly set up and  enable auto-tagging by updating the auto_tagging_enabled attribute of Customer.

Thanks and regards,
Xiaoming, Google Ads API Team
 

[Qi Wang]

Finally we found the issue, it is because of the refresh we created doesn't have permission to upload conversion data to the customer.

So the refresh token generate by the user who have the permission to upload conversion to this customer is working fine.

Thank you very much!