Basic Access of Google Ads API

[Mediastream IO]

Hello,

Over a month ago we applied for basic access, to which we never received a reply. After waiting about 2 weeks we made contact using https://support.google.com/adspolicy/contact/contact_ads_api but this, again, went without a reply.

Last week we decided to apply again, thinking maybe something was wrong in our contact details. But again, no reply.

Maybe someone here can have our situation looked at, this would be greatly appreciated.

Our MCC is 645-450-8321
We never received a case number.

Kind regards,

John

[Google Ads API Forum Advisor]

Hi John,

Thank you for reaching out to Google Ads API Forum.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of the Google Ads API support team as our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf and requesting input.

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:
The customer mentioned over a month ago they applied for basic access, to which we never received a reply. After waiting about 2 weeks they made contact using (https://support.google.com/adspolicy/contact/contact_ads_api) but this, again, went without a reply. The customer wants their situation looked at.

• Case ID (The customer mentioned they never received a case number)
• Google Ads manager account (MCC) ID : (645-450-8321)

 

This message is in relation to case "ref:_00D1U1174p._5004Q2ntKZV:ref"

Thanks,
 

Google Ads API Team

[Mediastream IO]

Thanks for replying! 

The @Compliance Team finally replied to me and they had a few follow up questions that I answered right away. 

Since I'm in a hurry though, I'm wondering how long the response time usually is? I don't want to wait weeks before they get back to me again.

Best regards,

John

[Google Ads API Forum Advisor]

Hi John, 

Thank you for getting back to us.

We are glad to hear that the Compliance Team already responded to you. We do understand that you don’t want to wait for weeks before they get back to you again. However, our team could not comment further on how long the response time will be after the follow-up questions. With this, we suggest that you wait and continue your communication with them on the said ticket where they have responded for further updates regarding your access application. 

Hi @Compliance Team,

The customer mentioned that they answered the follow-up questions right away. Since they are in a hurry though, they are wondering how long the response time usually is.