Please expedite review of Google Ads API application

[Nate Hashem]

Dear Google API team, 

Nearly two weeks ago (specifically Friday Nov 24), we applied for access to the Google Ads API on our MCC.  We would like to request the review of our application by the Google Ads API Compliance team be expedited.

Here are the details regarding our application:

Google Ads Manager Account (MCC) ID: 618-805-9047
Access level requested: Basic

Case ID: NONE (none was provided to us after we submitted our application)

Thank you,

Nate

[Google Ads API Forum Advisor]

Hi Nate,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the Basic access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. @Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Basic access with the below details.

• Google Ads Manager Account (MCC) ID: 618-805-9047

• Case ID: The user says that they haven't received any case ID.

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02qWv2g:ref"

Thanks,
 

Google Ads API Team

[Nate Hashem]

Hello Google API Team -- it has been nearly a week since your response I have not received any response from the Ads API Compliance team.

I also tried contacting them via the contact form (https://support.google.com/adspolicy/contact/contact_ads_api?sjid=17484639699494147334-NC), but again received no response or even a confirmation of receipt.

Please advise?  

[Google Ads API Forum Advisor]

Hi Nate,

Thank you for getting back to us.

Kindly note that the Google Ads API Compliance team has already expedited the review of the application for Manager Account ID: 618-805-9047 in ticket 3-6665000034867. Any further communications will be through that ticket. If you do not see the email in your inbox, check your “junk mail” folder or “spam” folder.

[Nate Hashem]

I have checked my Junk Mail/Spam folders, I do not see any e-mails for that ticket.  Can you please ask the Google Ads API Compliance team to re-send any e-mails related to ticket 3-6665000034867, so I can continue the correspondence with them there?

Thank you,

Nate

[Google Ads API Forum Advisor]

Hi Nate,

Thank you for getting back to us.

I see that the Google Ads API Compliance team has already responded to your query. Here is the information that they have provided: 

"We have expedited the review of the application for Manager Account ID 618-805-9047 in ticket 3-6665000034867.  Any further communications will be through that ticket".

For any further queries related to access requests please contact the Google Ads API Compliance team. Kindly note that our team can only assist with the technical queries or concerns related to the Google Ads API.

[Nate Hashem]

To whom it may concern:

In the previous replies, I was told that our review for a Google Ads API token for Manager Account ID: 618-805-9047, would be handled in ticket 3-6665000034867.

It has been several weeks and I have not received an update on this ticket.  I do not even have a way to communicate through that ticket and I did receive any emails when the compliance team opened this ticket.

Is there any way to get a status update on when I can expect my token to be approved?

Thank you,

Nate Hashem