Empty ad headlines/descriptions on ad_info from SmartCampaignSuggestService

[Andrew Wirtz]

Hi,

We've noticed some websites seem to respond with empty headlines/descriptions when calling the SmartCampaignSuggestService. There's no error, just empty responses. Is there something we can do to figure out why a particular final_url doesn't return suggestions? 

NOTE: this is for ad suggestion, it's able to provide keyword_theme suggestions just fine.

I can provide logs of the specific calls if necessary. 

Thank you

[Andrew Wirtz]

Is there an explanation for this? How can we programmatically tell a reason for why some websites don't return ad text suggestions?

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Since you are getting an empty response when calling the SmartCampaignSuggestService, to analyze and check further, kindly provide us with the complete API logs (request and response logs with request-id and request header) generated at your end. So that we can check the API upload request and response and get back to you.

If you are using a client library and haven't enabled logging yet, I would request that you enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag. 

You can send the details via the Reply privately to the author option or a direct private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tJGba:ref" (ADR-00239311)

Thanks,
 

Google Ads API Team