The Standard Access request has been in process for an extended period without a response

[google-ads-api Creatio]

Hello! We submitted a Standard Access application on February 1st (Case ID 7-5324000035278) but have yet to receive a response. Additionally, we submitted an API Compliance request on February 20th (Case ID 4-5711000036222) and have not received a response for that either. Could you please assist us in clarifying the status of these requests or ensure they are processed within a reasonable timeframe?

Thank you.

[google-ads-api Creatio]

The additional information that may be useful:

• Google Ads Manager Account (MCC) ID: 437-616-4135

середу, 21 лютого 2024 р. о 16:11:26 UTC+2 google-ads-api Creatio пише:

[google-ads-api Creatio]

Hi!

Is it any updates here? 

We also requested yesterday on https://support.google.com/google-ads/thread/259915459/ and we get response that this forum is the one place where we can get assistance.

Looking forward.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the Standard access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the Standard access with the below details.

• Google Ads Manager Account (MCC) ID: 437-616-4135

• Case ID's: 7-5324000035278, 4-5711000036222

Do reach out to the Google Ads API support team for any queries related to the API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzLlW:ref"

Thanks,
 

Google Ads API Team

[google-ads-api Creatio]

Hi @Compliance team,

Could you provide an update on the progress of our requests? We would greatly appreciate a prompt decision as the existing limits are hindering us from utilizing our integration to its full productive potential.

Looking forward to your response.

[google-ads-api Creatio]

Hi there,

Does it have any updates so far?

[Anmol Jain]

@Compliance team we are facing the same issue from a while now not getting any reply from any form I had filled. Please help here MCC id - 983-980-6107

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you have applied for standard access but have not received any updates.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated)

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the standard access with the below details.

• Google Ads Manager Account (MCC) ID: 983-980-6107
• Cases ID: requested

[Anmol jain]

Do not know from where to get case ID. i believe there isn't any generated yet

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the standard access with the below details.

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Case ID: User says that they haven't received any Case ID 

[Dmitrii Bevz]

I have the same issue, I applied twice this month, no response at all, not even confirmation that the @Compliance team had received my application, just nothing

My account ID is 623-027-2668

[google-ads-api Creatio]

Hi,

Does our requests have some update? 

We applied for the Standard access with the below details.

• Google Ads Manager Account (MCC) ID: 437-616-4135

• Case ID's: 7-5324000035278, 4-5711000036222

[Anmol Jain]

@compliance team please look into it 3-3753000035326 case id we are waiting for the reply from last two weeks

[Google Ads API Forum Advisor]

Hi,

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the standard access with the below details.

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Case ID: 3-3753000035326

Do reach out to the Google Ads API support team for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzLlW:ref" (ADR-00224373)

Thanks,
 

Google Ads API Team

[Anmol Jain]

Hi haven't got any reply yet. Please @compliance-team we are facing issue with the rate-limit as our user base is increasing. Hope you understand our concern,

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Case ID: 3-3753000035326

• 
  

[Anmol Jain]

Hey we are facing this issue with @compliance team, we are getting late replies as well as we are not able to understand what changes they are requesting as they earlier mentioned 4 things that they think were not there in the product video we shared. After we shared a new video with everything which was tested and live they again asked for the same video saying it was not accessible as we do have only few campaigns running for the same and now they are asking for some other requirements which was already done and tested by the compliance team in the first submission and shared with the compliance team. This issue has been escalated for so long and is effecting our product and our user base. I request you to make a streamline call with us or something so we can understand where is the issue. @google @google-adwords

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Case ID: 3-3753000035326

[Google Ads API Forum Advisor]

Hi,

Please be informed that our team is only able to provide our support via email, so I'm afraid setting up a meeting/call is not possible. We highly appreciate your understanding of the matter.

@Compliance team, could you please confirm if you are able to assist user with the access request with below details.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Cases ID:  3-3753000035326
• Access type: Standard access

Kindly note that access related issues are handled by the Google Ads API Compliance team. The Compliance team is added in this mail thread. Please ask if you have any more queries here and the Compliance team will shortly assist you.

[Anmol Jain]

please allow my mail to be seen in the thread

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Kindly note that we don't provide visibility for other email threads.

[Anmol Jain]

About When I can expect a reply now its been such a long time please revert for the same @compliance team

[Anmol Jain]

Hey Team its been a week now we haven't got any reply from the compliance team yet for the last mail could you please check as this whole process is been there for more than two months now and we are facing trouble here with the user base.

• Google Ads Manager Account (MCC) ID: 983-980-6107

• Cases ID:  3-3753000035326
• Access type: Standard access

[Google Ads API Forum Advisor]

Hi Anmol,

As mentioned earlier, the Google Ads API access-related issues are handled by the Google Ads API Compliance team. So, I would suggest you to contact the Google Ads API Compliance support team via this link, as they are better equipped to address your concerns.

Do reach out to the Google Ads API support team for any queries related to the API.

[Anmol Jain]

They aren't replying to my previous emails either this is taking too much time now

[Anmol Jain]

Issue is resolved thank you

[Valinnov]

Same problem for me... ID 511-197-2866

Why is it so long and so complicated for basic access?

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

I understand that you have submitted an application to obtain basic access. Since the access requests are handled by the Google Ads API Compliance team, I would recommend you reaching out to the Google Ads API Compliance team as they are better equipped to address your concerns.

Please note that our team can only assist with the technical queries or concerns related to the Google Ads API.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02tIzOG:ref" (ADR-00235177)

Thanks,
 

Google Ads API Team