Google Customer Match API error 'CUSTOMER_MATCH_USER_LIST' has status: PENDING

[Mrg]

Hi guys,

I'm explorer the example AddCustomerMatchUserList.java provided by Google (https://github.com/googleads/google-ads-java/blob/main/google-ads-examples/src/main/java/com/google/ads/googleads/examples/remarketing/AddCustomerMatchUserList.java)

After execute the AddCustomerMatchUserList.java i got the information 

Offline user data job ID xxxxx with type 'CUSTOMER_MATCH_USER_LIST' has status: PENDING

To check the status of the job periodically, use the following GAQL query with GoogleAdsService.search:
SELECT offline_user_data_job.resource_name, offline_user_data_job.id, offline_user_data_job.status, offline_user_data_job.type, offline_user_data_job.failure_reason, offline_user_data_job.customer_match_user_list_metadata.user_list FROM offline_user_data_job WHERE offline_user_data_job.resource_name = 'customers/xxxxxx/offlineUserDataJobs/xxxx'

BUILD SUCCESSFUL in 5s
19 actionable tasks: 2 executed, 17 up-to-date

Seems the 'CUSTOMER_MATCH_USER_LIST' has status: PENDING, also when i look at the segments there is 0 customers. Can someone help with?

Thank you so much 

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

By reviewing your query, I understand that you are using the java client library to execute the AddCustomerMatchUserList.java and you are getting the information 'CUSTOMER_MATCH_USER_LIST'  status is PENDING means that the job is still in progress and has not yet been completed. It can take up to 48 hours for a Customer Match user list to be created and populated with members. I would suggest you follow this article About the customer matching process for more information.

Also, the concern related to the segments, kindly follow this article Size of your data segment for more information.

If the issue still persists, kindly provide us with the complete API logs (request and response with request-id and request header) generated at your end and the entire UI screenshot to better assist you.

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guide on Java to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

 

This message is in relation to case "ref:_00D1U1174p._5004Q2olKRC:ref"

Thanks,
 

Google Ads API Team