Customer is not allowlisted for accessing this feature WBRAID

[Michael Fritsch]

When trying to upload conversions via the Google Ads API, we're getting this error:

Google Ads rejected conversion without GCLID: Customer is not allowlisted for accessing this feature., at conversions[0].wbraid

How do we get the account added to 'allowlisted' for this feature?

Thanks,
Mike

[Google Ads API Forum Advisor]

Hi Michael,

Thanks for reaching out. Can you please have your Google representative reach out to us privately so we can further discuss this?

Thanks,
Matt
Google Ads API Team

Matt Google Ads API Team

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[Kubber]

I have the very same issue. 

I'm creating Offline Conversions using clicks - I store URL that hits the page and use gclid to create Offline Conversion. That works with gclid, but I get that error message when I try to use wbraid parameter. 

Instead of setting field 'gclid' in ClickConversion type I set wbraid field and keep gclid empty.  

[Google Ads API Forum Advisor]

Hi Kubber,

Can you please try reaching out to your Google representative? This feature is allowlisted, and the representative will have to initiate this process.

[Ronak Shah]

Hello Google Team,

We are also facing the same error Customer is not allowlisted for accessing this feature., at conversions[0].wbraid as we are losing lots of conversions coming through iOS devices. Although we did tried reaching out to our google representative but unfortunately he has been unresponsive till date. 

Can anyone please tell me how we can get this feature enabled, really its a critical issue for us? 

Thanks,

Ronak

[Google Ads API Forum Advisor]

Hi Ronak,

Thank you for the reply.

So that I can discuss this within the team, would you be able to provide the accounts that you want to allowlist for WBRAID?

Regards,

Ernie John Google Ads API Team

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[Google Ads API Forum Advisor]

Hi Ronak,

Thank you for providing the requested information. I'm also a member of the Google Ads API support team and allow me to share this with our team. We will provide an update as soon as possible.

Best regards,

Jinky Google Ads API Team

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[Google Ads API Forum Advisor]

Hello Ronak,

Thanks for your patience on this. Here is a quick update on the request, you need to reach out to your assigned Google representative/Account Manager for the allowlisting request instead.

If you don’t have an account manager or Google representative, you can reach out to the Product Support team via this link and ask them to provide one. Let me know if you have any questions.

Best Regards,

Jakeia Google Ads API Team

 

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[Ronak Shah]

Hello,

Thank you for your response. It’s not just limited to one account because we have an mcc account where we manage the campaigns of our clients. Currently we need api access to client customer I’d 627-705-1548 where we are making api calls to post the offline conversions, however we will make api calls to other accounts too which are under the mcc account. So we need to get this feature enabled for all accounts that we authorize in our internal software. Our mcc customer id is 366-456-1482 which have standard api access.

Can you enable this feature for our developer token so that we can use this api freely without having to make request for each account?

Regards,

Ronak 

 

[Ronak Shah]

Hello,

We have already reached our google representative and its been a week but he is not responding to our emails. We also sent him reminder email but still he is being unresponsive, its very pathetic situation because we cannot properly optimise our accounts because of missing conversions.

Can you please get this API enabled as its a top priority for us now?

Thanks,

Ronak

[Google Ads API Forum Advisor]

Hi Ronak,

Thanks for your response. I am Darwin also, a member of the Google Ads API team and let me provide support to your concern.

Moving forward to your concern, I am sorry to hear that. If your account manager or Google representative is not responding to your email, I would suggest reaching out to the Product Support team via this link and and inquiring about your allowlisting request.

Let me know if you have any questions.

Regards,

Darwin Google Ads API Team

 

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[Ronak Shah]

Hello,

We got a response from our google account representative and he is saying to contact to Google Ads Manager support https://support.google.com/admanager/#topic=7505988&utm_source=admanager.google.com&utm_medium=et&utm_campaign=admanager.google.com%2Fhome%2F&hl=en 

I don't understand how come google ads api issue is related to Google Ads manager. Can anyone please confirm do we really need to speed this up with ads manager support?

Thanks,

Ronak

[Google Ads API Forum Advisor]

Hi Ronak,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I hope that you are doing well today.

I really understand where you are coming from right now and I know how important this is to you and your company. To be honest with you, we, from Google Ads API support team is limited only in supporting Google Ads API related concerns. Allow listing is beyond our scope of support. I hope you understand that. I am not also sure why your Google Account representative asked you to contact Google Ad Manager. Google Ad Manager is a different product of Google. What we can do here now is to advise you to reach out to the Google Ads Support team because they are more equipped regarding this concern and they will guide you to your account manager which will be the one to process the allowlisting for WBRAID.


Warm regards,

Sherwin Vincent Google Ads API Team

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[Ronak Shah]

Unfortunately Google ads support team are also not able to help with this. Attached the screenshot of the support chat who denied us to help with it.

So with that being said this issue is never ever going to be solved by you guys.

[Google Ads API Forum Advisor]

Hi Ronak,

Thanks for getting back to us. Today I’ve already reached out to you on this forum thread. As mentioned in that thread, you may seek assistance from Google Ads Product Support team, if they can assign a new Google representative / Account Manager since your existing is still not responding to your emails, and move further with allowlisting process. If in case they won't be able to assign, then you may have to wait until this feature get available to everyone without any allowlisting. I would suggest keeping an eye on this blog as we will post for such updates when they are made available to the public.

Regards,

Yasar Google Ads API Team

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[Robert De Vivo]

this is so convoluted! can you kick this up to your bosses @yasar and have them realize whats going on here, we're trying tio spend money properly let us use the system as intended!

[Google Ads API Forum Advisor]

Hi Robert,

Thank you for reaching us out. I am Sherwin from Google Ads API support team. I hope that you are doing well today.

Could you please confirm if your concern is related to Upload Click Conversion? Please tell us more about it so that we can provide you an accurate answer for it.

Kind regards,

Sherwin Vincent Google Ads API Team

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