Google Ads API CreateCustomer error `Customer is not allowlisted for accessing this feature`

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Nghia Nguyen

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Mar 20, 2023, 10:55:25 PM3/20/23

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Hello,

I'm trying to add a client test account under a manager test account via Google Ads API (https://developers.google.com/google-ads/api/reference/rpc/v12/CustomerService#createcustomerclient) and getting notAllowlistedError and this message Customer is not allowlisted for accessing this feature

Here is my request-id: 5A4SP4tuaGSLSUlaJY9lSg for the above error
Thank you,
Nghia

Google Ads API Forum Advisor

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Mar 21, 2023, 4:31:39 AM3/21/23

to nghia...@gmail.com, adwor...@googlegroups.com

Hi Nghia,

Thank you for reaching out to us.

For our team to further check this and provide an appropriate recommendation to you, could you please provide us with the complete API logs (request and response with request-id) generated on your end?

Note that logs can be requested or provided to the developer handling the Google Ads API transactions when logging of the API requests has been enabled. You may check here and click your client library for the specific guideline to enable it.

For REST interface requests, you can enable logging via the curl command by using the -i flag. This will cause the tool to include the HTTP response headers in the output.

You may then send the requested information via the Reply privately to author option. If this option is not available, you may send the details directly to our googleadsa...@google.com alias instead.

Best regards,

Google Ads API Team