Customer Match List Showing 0 size even though we have uploaded more than 10 million users.

[Davinder singh gosain]

Hi Team,

I have uploaded more than 10 million users to a Customer Match List for targeting. List is showing size as zero. It's been more than 13 hours since we upload the data.

In below doc link, it's mentioned that list takes 6 to 12 hours to be populated with users.

Link: https://developers.google.com/adwords/api/docs/guides/remarketing

It says "It takes 6 to 12 hours for a list to be populated with members, so you'll most likely see an "In Progress" status (on the Google Ads UI) if you upload to an audience list more frequently than once every 12 hours."

And other Google links its mentioned that it will take 48 hours to upload the data.
Link: https://support.google.com/google-ads/thread/22103862?hl=en

it says ""The process of uploading customer data (customer match) can take up to 48 hours to load."

I am confused should I wait or should I start investigating if there is bug in application as size is zero for my list.

Please tell how much time it takes to show up the actual list size ??????

Also make you documentation consistent, people rely on this.

Thanks
Davinder

[Google Ads API Forum Advisor Prod]

Hi Davinder,

Thanks for posting your concern.

On the AdWords API perspective, it will take 6 to 12 hours for a list to be populated with members. However, since the member list of your audience is still zero after more than 13 hours since you've uploaded the data, could you provide the complete SOAP request and response logs together with the customer ID so our team can investigate?

You can provide the requested information via Reply privately to author option.

Regards,

Ernie John Blanca Tacata Google Ads API Team

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