Google Ads UploadClickConversions API errors

[Kannekanti Manoj]

Hi Team,

we are getting couple of errors when using google ads api to send conversions. would like to understand a bit more on why they are coming up

 

1. The imported event includes an order ID that was previously recorded, so the event was not processed.

Based on the docs, it is mentioned that ORDER_ID_ALREADY_IN_USE. so I am just trying to understand if we get this error per conversion action or per ads account (i.e. based on all conversion actions combined)?

Can't we use the same orderId for 2 conversions sent to 2 different conversion actions. i.e. one conversion event triggered with gtag flow with order Id ABC12345 for conversion action A (with source type WEBSITE) and one more conversion event triggered with API flow with same order Id ABC12345 for conversion action B (with source type WEBSITE (IMPORT FROM CLICKS)). Does google accepts both conversions or just the first one which was received first?

2. The click ID or call is associated with an Ads account you don't have access to. Make sure you import conversions for accounts managed by your manager account., at conversions[0].gclid

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

Please find the response to your queries respectively.

The imported event includes an order ID that was previously recorded, so the event was not processed.
Based on the docs, it is mentioned that ORDER_ID_ALREADY_IN_USE. so I am just trying to understand if we get this error per conversion action or per ads account (i.e. based on all conversion actions combined)?

When you have a OrderID that is already recorded and trying to upload new conversion with the same OrderID eventually would return an ORDER_ID_ALREADY_IN_USE error with the message ‘The imported event includes an order ID that was previously recorded, so the event was not processed’. Please note that Google Ads API may not allow recording more instances of conversions for the same orderID. So I can confirm you that you get this error per conversion action. So, you may use the same order id for 2 different conversions sent to 2 different conversion actions.

The click ID or call is associated with an Ads account you don't have access to. Make sure you import conversions for accounts managed by your manager account., at conversions[0].gclid

This refers to an UNAUTHORIZED_CUSTOMER error which occurs when you upload a conversion with the click ID or call associated with the Google Ads account which you don't have access to. So, kindly make sure that you import conversions for accounts managed by your manager account. If you need further assistance on this issue, please provide us the complete API logs (request and response with request-id and request header).

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02pUrBn:ref"

Thanks,
 

Google Ads API Team