API Standard Access: Case ID not asigned and no response from Google

[Sofia Aboy]

I have repeatedly requested basic access to the Ads API and have received no response from the support team.

I have also filled out the following form to contact the Google Ads API Compliance team, but have yet to receive a response.

https://support.google.com/adspolicy/contact/new_token_application

MCC: 9699198249
Case-ID: not asigned

I would appreciate it if you could look into my case and let me know when you expect a response from Google.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for API basic access and you haven't received any updates on your application status.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Case ID generated from the compliance team in the format 0-0###########0 (if there is any generated).

@Compliance team, please confirm if you are able to assist in the below access request.

Summary: The user has applied for API access with the below details.

• Google Ads Manager Account (MCC) ID: 9699198249
• Cases ID: requested

Do reach out to the Google Ads API support team, for any queries related to the API.
 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rzEvz:ref"

Thanks,
 

Google Ads API Team