Awaiting Response for My Google Ads API Application

[Ahmed Ali]

Over 10 days ago, we applied for Google Ads API access and haven't received any response yet. We also filled out the compliance team form 3 days ago, but have not heard back. 

We will appreciate any help escalating it, as our app is ready to launch and is pending this access. 

Customer ID: 735-718-4186

[Google Ads API Forum Advisor]

Hi,

Thanks for reaching out to Google Ads API Support.

Please note that with regards to concerns related to the granting and approval process of these tokens are already outside of the scope of the Google Ads API support team as our team specializes in Google Ads API-related concerns and technical implementations only. To ensure you get proper assistance, we are reaching out to the Google Ads API Compliance team on your behalf.

In addition, can you provide the Case ID in the format of #-############# after submitting the request of the access level, so that the Compliance team can further assist you with your concern?

@Compliance Team
Please find the pertinent details below and confirm if you are able to assist.

Summary:

The customer applied for Google Ads API access over 10 days ago and haven't received any response yet. They also filled out the compliance team form 3 days ago, but have not heard back. 

• Case ID : (requested)
• Google Ads manager account (MCC) ID : 735-718-4186

 

This message is in relation to case "ref:_00D1U1174p._5004Q2nqOMV:ref"

Thanks,
 

Google Ads API Team

[Ahmed Ali]

Hey,

Thanks for your response!

I don't have a case ID as they never sent a confirmation email after filling out the application. I just filled out the compliance team form for the 2nd time and here's the full URL, not sure if the id in the end may help you:
https://support.google.com/adspolicy/contact/contact_ads_api?sjid=8917566288770320608-EU

Will appreciate you escalating this as our website is ready to launch and we are just waiting for this access.

Thanks,

[Antony Kyalo Musyoki]

I have a similar problem. I submitted an application for basic access on Jul 30 and did not hear back for a week so I submitted a new on on Aug 6th and still no response. 

I did submit compliance update request yesterday (Aug 9). I don't have the case Id of the compliance request as I did not know to save it.

MCC: 643-327-9242