SHOPPING_PERFORMANCE_REPORT suddenly returning ERROR_GETTING_RESPONSE_FROM_BACKEND

[christian.g...@smarter-ecommerce.com]

Hi API-Team.

Since last night (starting 24.7.2018 around 02:00 CEST) we start receiving this error-message as results to some of our performance-report-requests.

By the way - the errors occur for specific AdWords-accounts.

In the past we did not see such a behaviour for these reports.

We are issuing these requests in the same way every day so nothing changed on our side and everything was running fine up until now.

Because at first we were thinking about report-size alone possibly being the issue.

When we reduce the time-range given in the AWQL-DURING clause data is returned. But we would like to keep our current time-range if possibly.

Were there any changes on your side ? New releases ?

Just because I saw performance-degradations after API-Upgrades that have been discussed in this group a while ago.

Thanks a lot for your time,

Christian

[Dannison Yao (AdWords API Team)]

Hi Christian,

Sometimes the pulling of report data fails when the report being pulled is extremely large. The workaround solution you did is correct. It is advised to lessen the data being retrieved by cutting down the date range to a shorter timeline or you could also include more filters. You may read more about timeouts in this guide. 

As for the changes that may have caused this, there are currently no known issues on our side regarding this.

Regards,

Dannison

AdWords API Team