v201306 problem retrieving rule-based remarketing lists with AdwordsUserListService

[scor...@guptamedia.com]

I'm switching from v201209 to v201306 and I'm noticing some strange behavior.  With this update i've had to move from the UserListService to the AdwordsUserListService for UserList management but they seem to be giving different results.  When I used to try and pull all user lists for a given account with the UserListService i'd get both rule-based and tag-based lists, but now with the AdwordsUserListService i'm only getting the tag-based lists back. Is this expected? Is there any way to get the rule-based lists? Thanks.

[David Torres (AdWords API Team)]

Hi,

The new service (aside from the object naming changes) should be have the same. I'll be glad to investigate. Do you mind posting a sanitized SOAP request/response? or just the requestId found in the response suffice.

Best,

- David

[brett....@ignitionone.com]

Hey,

I'm having a similar issue.  I've narrowed the problem down to the fact that the old API using UserListService would return objects of type ExternalRemarketingUserList and the new AdwordsUserService does not.  I am only seeing 5 entries and I should see 9.  The strange thing is that the UserListPage correctly states that their are 9 entries. However when I go to inspect the entries, I only see the 5 that aren't ExternalRemarketingUserLists.

My requestId is 0004e5949f04cc980a3a9126000018ca if that helps.

Thank you and I appreciate your time.

Brett

[David Torres (AdWords API Team)]

Hi Brett,

I'm investigating this issue right now thanks for providing the request ID, I'll get back to you as soon as having more information.

Best,

- David Torres - AdWords API Team

[Chris Wiederspan]

I'm having the same problem. The only thing I can add is that it's inconsistent - sometimes I get the entities and sometimes I don't. It's almost as if there is different code deployed on different front-end servers, and depending on which one I get it either works or doesn't work.

 

Chris

[Chris Taug]

Any updates for this thread? It seems like this issue could be found in v201509.