Can't create a test client account

[Raimundo Junior]

Hi,

While logged into my Google Ads account as a test MCC account and attempting to create a test client account, I encountered a warning instructing me to link a genuine existing account meeting specific criteria:

• The linked Google Ads account should have a spending history exceeding $1,000.
• It should demonstrate a track record of policy compliance.

I'm seeking clarification on whether it is mandatory to connect my test account to a high-quality, real account to create a new test account. Is this a required procedure, or could it possibly be an error or bug? Your guidance on this matter would be appreciated.

To reproduce the issue, I follow these steps:

1. Create a new Google Ads Test Manager/MCC Account as per instructions (referencing: https://developers.google.com/google-ads/api/docs/best-practices/test-accounts).
2. Successfully create the Test Manager.
3. Attempt to add a new Test Client Account (via Accounts > Create new account), resulting in a message indicating the inability to proceed. Kindly provide advice.

For better comprehension, I've attached a screenshot illustrating our intended process.

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you are attempting to create a test client account, but you are getting warnings. To investigate the issue further, could you please confirm if you are using the Google Ads API or UI for the creation of a test client account? So that we can assist you accordingly.

If you are using the Google Ads API to create a test account, kindly provide us with the complete API logs (request and response with request-id and request header) generated at your end so that we can better assist you.

If you are using a client library and haven't enabled logging yet, I would request that you enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag. 

You can send the details via the Reply privately to the author option or a direct private reply to this email.

This message is in relation to case "ref:!00D1U01174p.!5004Q02r57Jr:ref"

Thanks,
 

Google Ads API Team

[michael b]

I'm facing the same problem, i'm trying to create a google ads test client account, to use with my developer token that has the test access level (this means i can only run the api in google ads test clients accounts and not in produce accounts)

But everytime i try to create this test account appear the same 

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I understand that you are trying to create a Google Ads test client account to use your developer token. Kindly refer to this help center article to know more about how to Create new Google Ads accounts from your manager accounts and Link accounts to your manager accounts.

Since account related issues are handled by the Google Ads Product support team, I would recommend you to reach out to the Google Ads Product support team as they are better equipped to assist you on this request. Kindly note that our team can only assist with the technical queries or concerns related to the Google Ads API.

[Raimundo Junior]

Thank you for your response.

I appreciate your assistance. I wanted to clarify that I am currently using the Google Ads UI for the creation of the test client account, and not the Google Ads API. Therefore, I do not have specific API logs to provide.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

After reviewing your concern, I understand that you are having issues related to Google Ads UI. I would recommend reaching out to the Google Ads Product support team for further assistance. Please note that we can support only Google Ads API related concerns and technical issues.

[Jzeff Somera]

Any solutions here? I'm having the same problem.

[Google Ads API Forum Advisor]

Hi,

Thank you for getting back to us.

I understand that you are facing issues while creating a test client account. I have raised this issue with the rest of our team and one of my teammates will get back to you once we have an update. Meanwhile, your patience is highly appreciated.

[Google Ads API Forum Advisor]

Hi,

Thank you for your patience.

We have an update. The issue has been fixed and resolved. I would suggest you to check it from your end once. If you have any queries related to the Google Ads API, please feel free to get back to us. Hope this helps.