Batch jobs stuck in Running state

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Mihály Balás

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Aug 17, 2022, 7:50:14 PM8/17/22

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Hello,

We have experienced that some batch jobs of hours have been stuck in Running state for days now. These jobs contain mutate operations of campaigns and related entities (ad groups, ad group criterions, ad group ads etc).

Our applications expect the batch jobs to either complete or fail after a reasonable amount of time. This issue is giving us a hard time as we need to manually resolve these on our end. The campaigns do not seem to be created at all, e.g. it is as if the batch jobs were not even started. However, it would be a potential issue to just restart them as cancelling them is not implemented (as far as we know) because if they do run eventually, then we will have duplicate assets, some of which untracked by our systems.

Could you please advise as to how we should address these and whether we should expect these kinds of errors to occur in the future. I can provide specific data if that helps.

Regards,

Mihaly

Google Ads API Forum Advisor

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Aug 17, 2022, 10:03:58 PM8/17/22

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Hi Mihaly,

Thank you for posting your concern.

So that we can investigate why some batch jobs have been stuck in Running state for days now, could you provide the complete request and response logs with request ID and request header generated on your end?

You can provide it via Reply privately to author option. If this option is not available, then send it instead on this email address googleadsa...@google.com.

For the meantime, you may try to use the GoogleAdsService.Mutate endpoint discussed on this document.

Regards,

Ernie John
Google Ads API Team