Video Performance Report returning 0 views but Video played to 25/50/75/100 % has values greater than 0

[Ketaki]

Hi AdWords Team,

We are pulling Video Performance report data. We have observed a case where views are returning 0 but Video played to 25/50/75/100 % has values greater than 0.

I searched for similar topics in forum and found below info,

"When the report contains ClickType filed then the fields of type metrics behavior (e.g.  Conversions, VideoView, VideoViewRate, CostConversion, ConversionValue etc.) will not calculate correctly and will return as 0."

[https://groups.google.com/forum/#!searchin/adwords-api/Video$20Performance$20Report$20|sort:relevance/adwords-api/9xeY6XZeFY4/sbwSf-ddCQAJ ]

But our report doesn't contain ClickType field. Is there any other reason for getting video views as 0?

Below are the fields, we have included in the report,

AdGroupId,CreativeId,CampaignId,AdNetworkType2,VideoChannelId,VideoId,VideoTitle,VideoDuration,VideoQuartile25Rate,VideoQuartile50Rate,VideoQuartile75Rate,VideoQuartile100Rate,Date,Engagements,EngagementRate,VideoViews,VideoViewRate,AverageCpv,AverageCpm,Clicks,ConversionRate,Conversions,ConversionValue,Ctr,Impressions,Cost,CostPerConversion

Thanks in advance.

Regards,

Ketaki

[Peter Oliquino]

Hi Ketaki,

If it isn't too much trouble, could you provide more information such as your customer ID, the complete report definition, and if possible the report file generated where you encountered this issue? You may reply using Reply privately to author.

Thanks and regards,

Peter

AdWords API Team

[Ketaki]

Hi Peter,

I have sent you the required information. Can you please check and reply as soon as possible?

Thanks!

Ketaki.

[Ketaki]

Hi Peter,

Have you got any chance to look into this?

Regards,

Ketaki.

[Joyce Lava]

Hello Ketaki,

I've privately responded to you last January 13. Could you please confirm if you received it? 

Thanks,

Joyce, AdWords API Team

[Ketaki]

Hello Joyce,

I received your reply. I will try your given solutions. Thank you.

Thanks,

Ketaki.