Duplicate Labels

[Jon Skeen]

Hello,

I am experiencing a problem with both the API and web interface regarding the creation of labels. I had a label which was removed through the web interface. There does not appear to be a way to reactivate this label through the web interface and the status field is read only in the API, so I have no way to recreate or restore this label. I tried renaming the removed label through the API, which was successful. Unfortunately, the API is still throwing a LabelError.DUPLICATE_NAME exception. Similarly, if I try to recreate the label through the web interface, I get a notices declaring "You're already using this label name."

Is this label lost forever or is something unexpected happening?

Thanks in advance.

[Peter Oliquino]

Hi Jon,

Please correct my understanding if it is wrong. Based on your statement, "I tried renaming the removed label through the API, which was successful", could you confirm if you were indeed able to rename a REMOVED label via the AdWords API? This being said and in order to better investigate the issue, could you provide the generated SOAP request and response when you renamed the original label and the one generated when you encountered the LabelError.DUPLICATE_NAME error? You may reply to me using the Reply privately to author option.

Thanks and regards,

Peter

AdWords API Team

[Eric Maas]

We are also seeing something similar to this.  We are trying to add a label that does not exist (either with ACTIVE or REMOVED status via the API or when viewing the AdWords UI) and get LabelError.DUPLICATE_NAME via the API.  The UI also returns "You're already using this label name" when trying to add it there.

We are unable to add the label, and our application relies on the existence of the label.

Thanks,

Eric

[Ondřej Bartas]

Any news on this issue?

We are encountering same problem. We have some labels in one account, but we are unable to create one label. We haven't tried to create label by UI, but by API it is impossible currently.

[Ashish Pathak]

Hello,

We are also facing the same issue when we try to create label from API it is throwing error LabelError.DUPLICATE_NAME  and we can not see the label with same name in  AdWords web interface,Adwords editor neither we can fetch label with that name from AdWords scripts I have come across this problem on 2 accounts so far, can you please look into it ASAP? 

[David Antunes]

Hi,

Same issue here :)

Kind regards,

David

[Dorian Kind]

Hi there,

we've also been experiencing this issue lately, the first time on November 7th. Interestingly it only affects certain label names. As an example for today, in one account we were able to create the label "M: 07.11.2017", but not "M: 06.11.2017". Both of these labels did never exist in the account before.

Best regards,

Dorian

[Peter Oliquino]

Hi everyone,

You may refer to this forum post for more information regarding the issue you encountered using the LabelService. The issue is still under investigation and we'll provide updates once available.