Basic Ads API Access, not getting any response at all

[Nathan Grech]

Hi There,

We are a digital marketing agency wanting to build a reporting platform for internal campaign review, as well as client reporting.

I've applied for API access from our MCC 2-3 times and each time have heard nothing back in return. This has been since December.

I've tried raising support tickets through our MCC, but I keep getting referred back to the initial application for, which I have filled in again, but once again, do not hear anything back?

I've requested basic access at this stage, can anyone assist in getting an actual response or update on our request. (I did not receive any email or acknowledgement that I had even made a request in the first place, so am not sure that it has even been received.)

Each time I raise a new request, they ask me to use the original thread, but the original thread just keeps telling me to use the signup form again. Very frustrating.

If anyone can offer any advice it would be much appreciated. 

RE: API Access [0-3265000035412]

Nathan

[Google Ads API Forum Advisor]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request for the basic access of Google Ads API developer token and waiting for a response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we are transferring the case to the Ads API Compliance team. Can you kindly provide the following information for the compliance team to further assist you with your concern:

• Confirm your Google Ads Manager Account (MCC) ID

@Compliance team, please confirm if you are able to assist in the below access request.

Summary:

The user has applied for the basic access with the below details.

• Google Ads Manager Account (MCC) ID: requested
• Case ID: 0-3265000035412

Do reach out to the Google Ads API support team for any queries related to the API.

You can send the details via Reply privately to the author option, or direct private reply to this email.

 

This message is in relation to case "ref:!00D1U01174p.!5004Q02rygoz:ref"

Thanks,
 

Google Ads API Team