InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while getting ads

[duong xuan toi]

Hi,

i created universal app in UI then fetch it by API everything work fine until i have added html5 to ad asset, it throw InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

 

please help.

here is soap :

SOAP request:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <soapenv:Header>

        <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201809" soapenv:mustUnderstand="0">

            <ns1:clientCustomerId>xxxxxxx</ns1:clientCustomerId>

            <ns1:developerToken>REDACTED</ns1:developerToken>

            <ns1:userAgent>Knorex-adwords (AwApi-Java, AdWords-Axis/4.1.0, Common-Java/4.1.0, Axis/1.4, Java/1.8.0_201, maven, SelectorBuilder, SelectorField)</ns1:userAgent>

            <ns1:validateOnly>false</ns1:validateOnly>

            <ns1:partialFailure>false</ns1:partialFailure>

        </ns1:RequestHeader>

    </soapenv:Header>

    <soapenv:Body>

        <get xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <serviceSelector>

                <fields>AccentColor</fields>

                <fields>AdGroupId</fields>

                <fields>AdStrengthInfo</fields>

                <fields>AdType</fields>

                <fields>AdvertisingId</fields>

                <fields>AllowFlexibleColor</fields>

                <fields>Automated</fields>

                <fields>BaseAdGroupId</fields>

                <fields>BaseCampaignId</fields>

                <fields>BusinessName</fields>

                <fields>CallOnlyAdBusinessName</fields>

                <fields>CallOnlyAdCallTracked</fields>

                <fields>CallOnlyAdConversionTypeId</fields>

                <fields>CallOnlyAdCountryCode</fields>

                <fields>CallOnlyAdDescription1</fields>

                <fields>CallOnlyAdDescription2</fields>

                <fields>CallOnlyAdDisableCallConversion</fields>

                <fields>CallOnlyAdPhoneNumber</fields>

                <fields>CallOnlyAdPhoneNumberVerificationUrl</fields>

                <fields>CallToActionText</fields>

                <fields>CombinedApprovalStatus</fields>

                <fields>CreationTime</fields>

                <fields>CreativeFinalAppUrls</fields>

                <fields>CreativeFinalMobileUrls</fields>

                <fields>CreativeFinalUrlSuffix</fields>

                <fields>CreativeFinalUrls</fields>

                <fields>CreativeTrackingUrlTemplate</fields>

                <fields>CreativeUrlCustomParameters</fields>

                <fields>Description</fields>

                <fields>Description1</fields>

                <fields>Description2</fields>

                <fields>DevicePreference</fields>

                <fields>Dimensions</fields>

                <fields>DisplayUrl</fields>

                <fields>DurationMillis</fields>

                <fields>ExpandedDynamicSearchCreativeDescription2</fields>

                <fields>ExpandedTextAdDescription2</fields>

                <fields>ExpandedTextAdHeadlinePart3</fields>

                <fields>ExpandingDirections</fields>

                <fields>FileSize</fields>

                <fields>FormatSetting</fields>

                <fields>GmailHeaderImage</fields>

                <fields>GmailMarketingImage</fields>

                <fields>GmailTeaserBusinessName</fields>

                <fields>GmailTeaserDescription</fields>

                <fields>GmailTeaserHeadline</fields>

                <fields>GmailTeaserLogoImage</fields>

                <fields>Headline</fields>

                <fields>HeadlinePart1</fields>

                <fields>HeadlinePart2</fields>

                <fields>Height</fields>

                <fields>Id</fields>

                <fields>ImageCreativeName</fields>

                <fields>IndustryStandardCommercialIdentifier</fields>

                <fields>IsCookieTargeted</fields>

                <fields>IsTagged</fields>

                <fields>IsUserInterestTargeted</fields>

                <fields>Labels</fields>

                <fields>LandscapeLogoImage</fields>

                <fields>LogoImage</fields>

                <fields>LongHeadline</fields>

                <fields>MainColor</fields>

                <fields>MarketingImage</fields>

                <fields>MarketingImageCallToActionText</fields>

                <fields>MarketingImageCallToActionTextColor</fields>

                <fields>MarketingImageDescription</fields>

                <fields>MarketingImageHeadline</fields>

                <fields>MediaId</fields>

                <fields>MimeType</fields>

                <fields>MultiAssetResponsiveDisplayAdAccentColor</fields>

                <fields>MultiAssetResponsiveDisplayAdAllowFlexibleColor</fields>

                <fields>MultiAssetResponsiveDisplayAdBusinessName</fields>

                <fields>MultiAssetResponsiveDisplayAdCallToActionText</fields>

                <fields>MultiAssetResponsiveDisplayAdDescriptions</fields>

                <fields>MultiAssetResponsiveDisplayAdDynamicSettingsPricePrefix</fields>

                <fields>MultiAssetResponsiveDisplayAdDynamicSettingsPromoText</fields>

                <fields>MultiAssetResponsiveDisplayAdFormatSetting</fields>

                <fields>MultiAssetResponsiveDisplayAdHeadlines</fields>

                <fields>MultiAssetResponsiveDisplayAdLandscapeLogoImages</fields>

                <fields>MultiAssetResponsiveDisplayAdLogoImages</fields>

                <fields>MultiAssetResponsiveDisplayAdLongHeadline</fields>

                <fields>MultiAssetResponsiveDisplayAdMainColor</fields>

                <fields>MultiAssetResponsiveDisplayAdMarketingImages</fields>

                <fields>MultiAssetResponsiveDisplayAdSquareMarketingImages</fields>

                <fields>MultiAssetResponsiveDisplayAdYouTubeVideos</fields>

                <fields>Name</fields>

                <fields>Path1</fields>

                <fields>Path2</fields>

                <fields>PolicySummary</fields>

                <fields>PricePrefix</fields>

                <fields>ProductImages</fields>

                <fields>ProductVideoList</fields>

                <fields>PromoText</fields>

                <fields>ReadyToPlayOnTheWeb</fields>

                <fields>ReferenceId</fields>

                <fields>ResponsiveSearchAdDescriptions</fields>

                <fields>ResponsiveSearchAdHeadlines</fields>

                <fields>ResponsiveSearchAdPath1</fields>

                <fields>ResponsiveSearchAdPath2</fields>

                <fields>RichMediaAdCertifiedVendorFormatId</fields>

                <fields>RichMediaAdDuration</fields>

                <fields>RichMediaAdImpressionBeaconUrl</fields>

                <fields>RichMediaAdName</fields>

                <fields>RichMediaAdSnippet</fields>

                <fields>RichMediaAdSourceUrl</fields>

                <fields>RichMediaAdType</fields>

                <fields>ShortHeadline</fields>

                <fields>SourceUrl</fields>

                <fields>SquareMarketingImage</fields>

                <fields>Status</fields>

                <fields>StreamingUrl</fields>

                <fields>SystemManagedEntitySource</fields>

                <fields>TemplateAdDuration</fields>

                <fields>TemplateAdName</fields>

                <fields>TemplateAdUnionId</fields>

                <fields>TemplateElementFieldName</fields>

                <fields>TemplateElementFieldText</fields>

                <fields>TemplateElementFieldType</fields>

                <fields>TemplateId</fields>

                <fields>TemplateOriginAdId</fields>

                <fields>Type</fields>

                <fields>UniqueName</fields>

                <fields>UniversalAppAdDescriptions</fields>

                <fields>UniversalAppAdHeadlines</fields>

                <fields>UniversalAppAdHtml5MediaBundles</fields>

                <fields>UniversalAppAdImages</fields>

                <fields>UniversalAppAdMandatoryAdText</fields>

                <fields>UniversalAppAdYouTubeVideos</fields>

                <fields>Url</fields>

                <fields>UrlData</fields>

                <fields>Urls</fields>

                <fields>VideoTypes</fields>

                <fields>Width</fields>

                <fields>YouTubeVideoIdString</fields>

                <predicates>

                    <field>AdGroupId</field>

                    <operator>EQUALS</operator>

                    <values>75146496845</values>

                </predicates>

                <predicates>

                    <field>Id</field>

                    <operator>EQUALS</operator>

                    <values>376029339088</values>

                </predicates>

            </serviceSelector>

        </get>

    </soapenv:Body>

</soapenv:Envelope>

2019-08-09 15:57:33.403  INFO 4273 --- [  XNIO-2 task-1] c.g.a.a.a.l.c.A.soapXmlLogger            : SOAP response:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

    <soap:Header>

        <ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201809">

            <requestId>00058fab5d5cef040aa78619d701b3bf</requestId>

            <serviceName>AdGroupAdService</serviceName>

            <methodName>get</methodName>

            <operations>1</operations>

            <responseTime>696</responseTime>

        </ResponseHeader>

    </soap:Header>

    <soap:Body>

        <soap:Fault>

            <faultcode>soap:Server</faultcode>

            <faultstring>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</faultstring>

            <detail>

                <ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201809">

                    <message>[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro]</message>

                    <ApplicationException.Type>ApiException</ApplicationException.Type>

                    <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="InternalApiError">

                        <fieldPath/>

                        <trigger/>

                        <errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>

                        <ApiError.Type>InternalApiError</ApiError.Type>

                        <reason>UNEXPECTED_INTERNAL_API_ERROR</reason>

                    </errors>

                </ApiExceptionFault>

            </detail>

        </soap:Fault>

    </soap:Body>

</soap:Envelope>

[Google Ads API Forum Advisor Prod]

Hi,

Thank you for reaching out.

The error you are encountering could be intermittent. Upon checking the SOAP logs, I can see that there is nothing wrong with your request. Could you try making the service call again and see if you would still encounter the issue?

Regards,
Dannison
Google Ads API Team

ref:_00D1U1174p._5001UEIUxN:ref

[duong xuan toi]

Hi, 

it still error here is request Id: 00058fe6433910620aa79e129900b70b

[Google Ads API Forum Advisor Prod]

Hi,

My name is Pierrick and I am working as a Developer Advocate in the Google Ads API Team.

I had a look in our internal systems but could not find more information related to these requests.

Quick questions for you to help me continue investigating:

• Are you experiencing other failures or it is limited to this particular request?
• Is it constantly failing?

Thanks,
Pierrick

ref:_00D1U1174p._5001UEIUxN:ref

[duong xuan toi]

Hi Pierrick,

the error seem come from Media bundle asset, i uploaded media bundle asset to create universal app ad via api, it throw error : InternalApiError.ERROR_GENERATING_RESPONSE,so i uploaded media bundle asset in UI, since then i could not fetch that ad again.